Dolly Licon

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Experience using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively

: Oversaw day-to- day operations of a residential property, ensuring safety, cleanliness, and tenant satisfaction.

: Served as primary on -site point of contact for residents, vendors and property ownership

:Coordinated maintenance requests, inspections,and vendor services

: Enforced community policies and addressed resident concerns professionally

:Managed move-ins, move-outs, and resident communications

:Maintained records, reports,and incident documentation

:Assisted with leasing support,rent issues, and occupancy

• Processed transactions, cross selling bank products, resolve complex customer service issues while maintaining operational integrity
• Basic knowledge of retail products, cash handling, deposits, withdrawals, balancing vault teller atm balancing, shipment, order cash, process savings bonds, bank payments

• Supervised the teller line at all times to meet all customers’ banking needs. Opened new accounts such as checking, savings, Certificates of deposits, retirement accounts while maintaining operational integrity.
• Basic knowledge of retail products, cash handling, deposits, withdrawals, balancing, vault teller atm balancing, sending out shipment, ordered cash, process savings bonds, bank payments Strong mathematical, problem-solving and negotiation skills
• I managed teller transactions/cross selling bank products