DOLLY JASSI
3205 20e rue Laval,QC
Summary
To secure a challenging position in a reputable organization and further develop my learning, knowledge, and skills. I am seeking a responsible career opportunity to fully utilize my training and skills while contributing significantly to the company's success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
IOS Solutions
01.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant accountant
SG Logistics
04.2022 - 05.2023
- Create financial documents such as bills, invoices, pay-orders, payables, receivables and purchase orders.
- Creating and updating expense reports.
- Prepare bank deposits enter financial transactions into internal databases.
- Check spreadsheets for accuracy, maintain digital and physical financial records.
- Issue invoices to customers and external partners.
- Review and file payroll documents.
- Diminished outstanding debts by analyzing accounts for issues.
- Participate in quarterly and annual audits.
Warehouse Data Entry and Package Handler
Canpar Express Montreal
05.2020 - 01.2022
- Data Entry for packages for Canada and USA.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Senior Officer
ICICI BANK
02.2017 - 01.2019
- Interact with clients on a daily basis by assisting with services.
- Develop new relationships with customers to increase revenue and accounts.
- Modified inventory control programs to maintain and enhance annual business plan.
- Maintain knowledge on all bank products.
- Produced reports each month outlining metrics.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
Sales development manager
HDFC Life
03.2015 - 12.2016
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
Education
Diploma - Computer Network and Security
ISI, L'institut Supérieur D'Informatique
Montréal, QC10.2021
Bachelor of Science -
Shri Vishnu S.D.P.G College
NANGAL, INDIA 2013
Skills
- Operating system Windows(Xp/7/8/10), Windows Server (2003, 2008,
- 2012, 2016), Linux (CentOS and Ubuntu)
- Networking TCP/IP, LAN, WAN, VLAN, WLAN, RIP, ARP
- Infrastructure Virtual, Clusters(Failover, Network Load Balancing),
- Services Active Directory, DNS, DHCP, Mail (SMTP/IMAP)
- Virtualization VMware(ESXI, VCenter)
- Security Firewall, TLS, SSH, VPN, Proxy, Anti-Virus Server
Timeline
Customer Service Representative
IOS Solutions
01.2024 - 09.2024
Assistant accountant
SG Logistics
04.2022 - 05.2023
Warehouse Data Entry and Package Handler
Canpar Express Montreal
05.2020 - 01.2022
Senior Officer
ICICI BANK
02.2017 - 01.2019
Sales development manager
HDFC Life
03.2015 - 12.2016
Diploma - Computer Network and Security
ISI, L'institut Supérieur D'Informatique
Bachelor of Science -
Shri Vishnu S.D.P.G College
Similar Profiles
Negar KheyrkhahanNegar Kheyrkhahan
Subject Matter Expert at IOS SolutionsSubject Matter Expert at IOS Solutions
CHRIS EJIOGUCHRIS EJIOGU
Customer Service Representative at IOS SolutionsCustomer Service Representative at IOS Solutions
DILRAJ KAURDILRAJ KAUR
Office Administrator at iOS solutionsOffice Administrator at iOS solutions