Dolly Gupta
Surrey,Canada
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Cashier
Value Village
09.2024 - Current
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted customers with returns, refunds and resolving transaction issues.
Supervisor
Willowbrook Produce
05.2021 - Current
- Trained, coached, and mentored new sales associates for maximum performance
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked effectively in fast-paced environments.
Sorting Associate
Amazon
04.2021 - 07.2021
- Achieved high levels of accuracy in package handling, minimizing damage claims and improving customer satisfaction rates
- Managed time effectively to meet tight deadlines without sacrificing quality or accuracy within the sorting process
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks
- Collaborated with team members to establish a streamlined workflow, resulting in improved productivity and timely deliveries
Education
Associate of Arts - Business
Langara
04.2023
Skills
- Work ethic and integrity
- Multitasking Abilities
- Self Motivation
- Team Collaboration
- Customer assistance
- Patience and empathy
LANGUAGES
English - Full Professional
Hindi - Native or Bilingual
Punjabi - Full Professional
Timeline
Cashier
Value Village
09.2024 - Current
Supervisor
Willowbrook Produce
05.2021 - Current
Sorting Associate
Amazon
04.2021 - 07.2021
Associate of Arts - Business
Langara
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