Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Dolly Gupta

Surrey,Canada

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

Cashier

Value Village
09.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Assisted customers with returns, refunds and resolving transaction issues.

Supervisor

Willowbrook Produce
05.2021 - Current
  • Trained, coached, and mentored new sales associates for maximum performance
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Worked effectively in fast-paced environments.

Sorting Associate

Amazon
04.2021 - 07.2021
  • Achieved high levels of accuracy in package handling, minimizing damage claims and improving customer satisfaction rates
  • Managed time effectively to meet tight deadlines without sacrificing quality or accuracy within the sorting process
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks
  • Collaborated with team members to establish a streamlined workflow, resulting in improved productivity and timely deliveries

Education

Associate of Arts - Business

Langara
04.2023

Skills

  • Work ethic and integrity
  • Multitasking Abilities
  • Self Motivation
  • Team Collaboration
  • Customer assistance
  • Patience and empathy

LANGUAGES

English - Full Professional
Hindi - Native or Bilingual
Punjabi - Full Professional

Timeline

Cashier

Value Village
09.2024 - Current

Supervisor

Willowbrook Produce
05.2021 - Current

Sorting Associate

Amazon
04.2021 - 07.2021

Associate of Arts - Business

Langara

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Dolly Gupta