Dolly Araquel
Summary
Adaptable with 30 years of expertise working with people and developing the skills to handle various situations positively. An astute professional experienced in private, non profit and government sectors to strategically respond to complex issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crewing Scheduler/Customer Service Attendant
BC Ferries
Sidney, BC
06.2023 - Current
- Generated daily rosters detailing employee assignments.
- Analyze, plan and schedule work assignments for all shipboard and shore-based staff.
- Generate and control crew lists and input/process data in a variety of computer programs.
- Assigned schedules to employees based on their certifications and availability.
- Notified employees of their schedules.
- Assist and provide information to passengers.
- Lead and direct passengers to safety in emergency situations.
- Complete and uphold various certifications.
Personal Assistant
Ekstasis Editions
Victoria, BC
03.2022 - Current
- File and organize all paperwork for book publisher.
- Use Quark software for typesetting.
- General bookkeeping using Quick Books.
- Organize work projects around client's home and office.
- Organize and packaged books for delivery.
Property Manager
YWCA Metro Vancouver
Vancouver, BC
10.2019 - 03.2022
- Supervised and motivated staff to complete daily tasks.
- Responsible for 10 housing sites across Metro Vancouver.
- Ensured Residential Tenancy Act was adhered to in all aspects of housing sites.
- Retrieved rental arrears from tenants and offered payment plans.
- Cultivated rapport with staff & tenants to meet expectations for subsidized residential units across Metro Vancouver.
- Solicited and analyzed bids for repairs and renovations.
- Attended emergency calls 24/7.
- Coordinated maintenance and repair requests with Asset Clerk and contacted contractors for bid proposals.
- Interviewed and vetted potential tenants.
- Executed leases with new and returning tenants, collecting all pertinent information including background checks.
- Maintained accurate records of all correspondence with and from tenants.
- Supervised staff including Maintenance, Rent Calculation and Suite Inspectors.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Answered calls and responded to inquiries from various parties.
- Handled resident complaints and expedited maintenance requests.
- Updated tenant and unit information for current housing database.
Education
Bachelor of Arts - Sociology
McMaster University
Hamilton, ONYTT - Yoga
Semperviva Yoga
Vancouver, BC07.2012
Skills
- Skilled multi-tasker
- Reliable and trustworthy
- Data management
- Strategic planner
- Report writing
- Supervision
- Problem Solving
Certification
- Current First Aid & CPR/AED Level C.
- Current Serving It Right
- Current FoodSafe
- 200HR Yoga Teacher Training
- Facilitation Skills Training - Justice Institute of BC
- Probation Officer Certificate - Justice Institute of BC
- Correctional Officer Basic Training - Ontario
Timeline
Crewing Scheduler/Customer Service Attendant
BC Ferries
06.2023 - Current
Personal Assistant
Ekstasis Editions
03.2022 - Current
Property Manager
YWCA Metro Vancouver
10.2019 - 03.2022
Bachelor of Arts - Sociology
McMaster University
YTT - Yoga
Semperviva Yoga