DOLAPO ESAN
Edmonton,Canada
Summary
Dynamic and results-oriented professional with over 5 years of proven experience as an Administrative Assistant and Coordinator, Executive Assistant, Property Manager, and Customer Care Representative across diverse industries including finance, retail, and technology. Adept at handling customer inquiries, resolving issues, and delivering excellent service while leveraging advanced CRM tools and data management software. Highly organized, customer-focused, and goal-driven, with strong interpersonal, problem-solving, and communication skills. Actively seeking to contribute to a forward-thinking organization with opportunities for growth and professional development.
Overview
4
4
years of professional experience
Work History
Administrative Assistant/Coordinator
Faber Inc.
01.2023 - 01.2025
- Coordinated meetings, appointments, and events across multiple stakeholders, ensuring no conflicts.
- Arranged domestic/international travel, accommodations, and prepare detailed itineraries.
- Responded to emails; manage internal and external correspondence on behalf of executives.
- Organized contracts, reports, and confidential documents in digital and physical filing systems
- Ordered supplies, manage vendor relationships, and ensure smooth daily office operations Assisted with planning and executing internal projects or events, coordinating with multiple departments.
- Managed sensitive information with a high level of discretion and professionalism.
- Assisted with onboarding new hires (equipment, access, welcome kits) and offboarding logistics. Built strong internal and external relationships on behalf of executives, act as a point of contact.
Customer Service Representative (Remote)
ATB Financial
01.2022 - 01.2023
- Responded to client inquiries via email, phone, and web chat; maintained a 96% satisfaction score through proactive problem resolution.
- Provided support in account management, financial products, and digital banking platforms.
- Facilitated onboarding of new clients, explaining service offerings and guiding them through seamless account setup.
- Resolved escalated issues and ensured timely documentation using internal ticketing tools and CRM systems.
- Collaborated with internal departments to address complex concerns and meet customer expectations.
Administrative Assistant
Servus Credit Union
01.2021 - 01.2022
- Company Overview: A leading financial institution in Alberta, providing banking, investment, and financial advisory services to individuals and businesses
- Provided executive administrative support, managing schedules, travel, and meeting coordination.
- Maintained and organized office records, improving document retrieval and compliance.
- Answered and directed phone calls, ensuring timely responses to client and stakeholder inquiries.
- Assisted in report preparation, ensuring accuracy and timely distribution of financial documentation.
- Monitored office inventory and coordinated procurement, maintaining essential supplies for daily operations
Education
MBA -
Valparaiso University
01.2024
M.Sc. - Business Administration
Covenant University
10.2021
B.Sc. - Business Administration
Joseph Ayo Babalola University
06.2017
Skills
- Meeting preparation & minutes
- Calendar & schedule management
- Document preparation & filing
- Problem Prioritization
- Negotiation skills
- Time management & prioritization
- Confidentiality & discretion
- Attention to Detail
- Adaptability & multitasking
- Relationship Management (CRM)
- Strong Communication
- Lease negotiation & Travel coordination documentation
- Conflict Resolution Customer
- Budgeting & expense tracking
- Professionalism and reliability
Accomplishments
- Coordinated over 500 meetings and events across administrative roles.
- Processed and maintained over 3,000 records for compliance and efficiency. Assisted in onboarding over 200 employees, streamlining HR processes.
- Managed procurement operations, ensuring 95% on-time supply deliveries
SOFTWARE AND TOOLS USED
- Google Workspace: Sheets, Forms, Docs, Slides - Used Proficiently
- Microsoft Office: Excel, Forms, Word, PowerPoint, Visio, Teams, Outlook - Used Proficiently
Languages
English
Full Professional
Timeline
Administrative Assistant/Coordinator
Faber Inc.
01.2023 - 01.2025
Customer Service Representative (Remote)
ATB Financial
01.2022 - 01.2023
Administrative Assistant
Servus Credit Union
01.2021 - 01.2022
M.Sc. - Business Administration
Covenant University
B.Sc. - Business Administration
Joseph Ayo Babalola University
MBA -
Valparaiso University