Summary
Overview
Work History
Education
Skills
Trainings And Seminars
Publications
References
Languages
Certification
Timeline
Generic

Dolapo Esan

Richmondhill,Canada

Summary

To work with existing staff and facilities, while contributing the best of my ability and quota, so as to improve organizational objectives and achieve managerial goals and targets. Thereby instilling in my workplace an enduring legacy while seeking self-development, advancement, improvement, and enjoying job satisfaction with professionalism.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service (Remote)

ATB FINANCIAL
01.2022 - Current
  • Managing client inquiries, addressing concerns, and providing assistance in account management, transactions, and financial products
  • Welcoming new clients, explaining services, and guiding them through the account opening process to ensure a friendly banking relationship
  • Attending to client inquiries, complaints, and concerns professionally and promptly
  • Providing accurate information and resolving issues to the client's satisfaction
  • Offering basic financial advice, explaining financial concepts, and assisting clients to make informed decisions regarding their accounts and investments
  • Guiding clients through the loan application process, assisting in documentation, explaining terms and conditions, and assisting with approval procedures
  • Assisting clients in operating digital banking platforms, including online account registration, mobile deposits, and troubleshooting technical issues
  • Acting as an intermediary between clients and the institution, ensuring their needs and concerns are heard and addressed at all levels
  • Accurately keeping records of client interactions, inquiries, and resolutions to maintain a detailed history of client interactions.

Business Manager

OSKY INTEGRATED NIGERIA Limited
01.2022 - 01.2023
  • Led the company's business department effectively
  • Negotiated and won numerous contracts.

Research Assistance

OLUYEMI ESAN CONSULTING
12.2018 - 12.2021
  • Assisted in the collection of data through surveys, interviews, experiments, or other research methods, ensuring accuracy and reliability
  • Organized, entered, and managed research data using specialized software or databases to maintain data integrity
  • Performed basic data analysis using statistical software, generating graphs, charts, and tables to visualize results
  • Assisted in the development and refinement of research protocols and procedures, ensuring they align with research goals
  • Maintained detailed and organized records of all research activities, including protocols, results, and observations
  • Engaged in opportunities for learning and skill development, such as attending workshops, seminars, or training sessions
  • Assisted in the preparation of research reports, manuscripts, and presentations
  • This may include drafting sections, proofreading, and formatting.

Office Assistant/Secretary, Budget Office, Head of Service (NYSC - Primary Assignment)

MINISTRY OF ENVIRONMENT AND MINERAL RESOURCES
12.2017 - 10.2018
  • Screened phone calls and dealt with inquiries where appropriate
  • Made appointments and planned diary
  • Organized and attended meetings and sometimes took minutes
  • Replied to emails, faxes, and post
  • Assisted with projects by researching or writing reports
  • Organized and maintained office systems.

Education

Master’s in Business Administration -

Valparaiso University
Valparaiso, IN

Master of Science (MSc) in Business Administration -

Covenant University
Ota, Ogun State

Bachelor of Science (BSc), Business Administration -

Joseph Ayo Babalola University
Ikeji-Arakeji, Osun State

Senior School Certificate of Education (SSCE) -

Wexford College
Akure, Ondo State

Skills

  • Intermediate Proficiency in Microsoft Word
  • Excel
  • PowerPoint
  • Teaching
  • Human Resource Management
  • Service Management
  • Business Strategy
  • Creative and Content Writing
  • Planning and Organizing
  • Relationship Management
  • Excellent customer service skills
  • Partnership Management
  • Excellent problem-solving and analytical skills
  • Excellent interpersonal and communication skills

Trainings And Seminars

Emerging Entrepreneur's Conference by Oluyemi Esan Consulting (August 2019)

Publications

  • Female Entrepreneurship And Informal Sector Capitalization In South-East, Nigeria., International Journal of Entrepreneurship (Scopus indexed)
  • Social Contexts of Woman in Administrative Leadership Position in Private University., ADV-ED 2021 7th International Conference on Advances in Education

References

Available upon request.

Languages

English
Full Professional

Certification

Decision Making

leading the global enterprice

Timeline

Customer Service (Remote)

ATB FINANCIAL
01.2022 - Current

Business Manager

OSKY INTEGRATED NIGERIA Limited
01.2022 - 01.2023

Research Assistance

OLUYEMI ESAN CONSULTING
12.2018 - 12.2021

Office Assistant/Secretary, Budget Office, Head of Service (NYSC - Primary Assignment)

MINISTRY OF ENVIRONMENT AND MINERAL RESOURCES
12.2017 - 10.2018

Master’s in Business Administration -

Valparaiso University

Master of Science (MSc) in Business Administration -

Covenant University

Bachelor of Science (BSc), Business Administration -

Joseph Ayo Babalola University

Senior School Certificate of Education (SSCE) -

Wexford College

Similar Profiles

CREATE PROFILE
Dolapo Esan