Dolapo Adams
WIndsor,ON
Summary
Sales expert with 8 years of experience in selling financial products. Demonstrated expertise in creating financial plans for individuals. Talented at trend monitoring, market pricing and deal-making. Gifted in oral and written communication, contract negotiation and dispute resolution. Desire to bring expertise to dynamic position with room for career growth and opportunity to make lasting impact on team profitability. Successfully retained clients by exceeding service expectations to increase customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Support Coordinator (Remote)
Bidwell Financial Services
Barrie, ON
07.2022 - 08.2023
- Received and organized vendors samples for use by sales team.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Developed working knowledge of CRM to track sales leads and activities effectively.
- Prepares accurate and timely approval summaries and funding packages per company policy
- Tracks and follows up on any missing documentation or funding package deficiencies.
- Coordinated responses and resources to handle special client requests.
- Developed and maintained relationships with key accounts and existing customers.
- Managed over 150-200 submissions per month.
Account Manager (Remote)
TFG Financial Corporation
Burnaby, BC
01.2021 - 06.2022
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Developed and implemented strategies to increase client retention.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Obtained and evaluated credit information about prospective customers.
- Managed portfolio of 100+ accounts totaling $ 1MM in sales.
- Trained peers and management team on internal system supports and implementation plans.
- Anticipated clients' needs by staying in touch on regular basis.
Account Relationship Manager
Johnston Equipment
Mississauga, Ontario
10.2019 - 01.2021
- Exceeded agreed-upon sales targets and outcomes by 10% regularly
- Maintained holistic perspective of client relationships on day-to-day operational and strategic levels.
- Identified and drove new marketing opportunities, partnerships, features, services and capabilities that impacted program profitability.
- Applied data, insights and partner objectives in collaborative development of business plans, annual marketing plans and marketing channel test plans.
- Presented marketing plans, financial plans and reports to senior internal and partner stakeholders.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Exceeded sales targets and activity metrics: KPIs at average level of 100% and 5+ new clients weekly
- Conducted 50-75 outbound calls daily.
Inside Sales/ Warehouse Support
TOA Canada Corporation
Mississauga, Ontario
07.2018 - 09.2019
- Worked well in team settings, providing support and guidance.
- Proved successful working within tight deadlines and fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Participated in team projects and demonstrated collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with strong sense of personal responsibility.
- Organized and detail-oriented with solid work ethic.
- Strengthened communication skills through regular interactions with others.
- Managed over 50 cold calls daily.
Outbound Telemarketing Agent (Contract)
World Vision
Mississauga, Ontario
01.2018 - 07.2018
- Contributed to fundraising $55k for specialized campaigns
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Exceeded required target of 100 outbound calls daily.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in dynamic work environments.
Marketing Surveying Interviewer
Numeris
Mississauga, Ontario
11.2017 - 01.2018
- Conducting surveys on behalf of Canadian Broadcasters
- Qualifying respondents is crucial in validating completed surveys and helped increase overall success rate.
- Achievements:
- Ranked in top 5% tier of surveyors.
- Completed surveys in top 50% rate, contributing to high-performance index.
- Completed surveys in top 50% rate, contributing to high-performance index.
Inside Sales Representative
HD Supply Brafasco
Mississauga, Ontario
07.2017 - 11.2017
- Ordering products, arranging deliveries, contacting customers regarding delivery and updating customers on order statuses.
- Liaison between warehouse supervisor and customers.
- Ensure purchase orders are completed.
- Managed over 120 sales orders monthly.
- Maintained up-to-date knowledge of available products to serve customers best and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
Lead Counter Sales Representative
Hertz Edmonton
Edmonton, Alberta
01.2015 - 07.2017
- Member of Hertz Rent-A-Car Safety Committee
- Supervision of 3-10 customer service associate, assigning tasks, organizing and managing lunch breaks
- Educating and demonstrating product features to customers
- Learned and adapted quickly to new technology and software applications.
- Within 2 years car rental sales were increased by 20%
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with strong sense of personal responsibility.
- Contributed to upsell sales totaling $35,000.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
McGill Personal Finance Essentials (Attestation) - Finance
12.2022
Advanced Diploma Certificate - Business Administration - Marketing
04.2011
Skills
- Analysis And Research
- Highly Skilled communicator
- Strong Organizational Skills
- Problem-Solving
- Strong Attention To Detail
- Administrative Experience
- Interpreting Financial Statements
- Highly Skilled in Negotiation
- Point Of Sale Knowledge
- Attentive Listening
- Telemarketing
- Product And Service Sales
- Ability To Work Independently
- Strong expertise in market research
Timeline
Sales Support Coordinator (Remote) - Bidwell Financial Services
07.2022 - 08.2023
Account Manager (Remote) - TFG Financial Corporation
01.2021 - 06.2022
Account Relationship Manager - Johnston Equipment
10.2019 - 01.2021
Inside Sales/ Warehouse Support - TOA Canada Corporation
07.2018 - 09.2019
Outbound Telemarketing Agent (Contract) - World Vision
01.2018 - 07.2018
Marketing Surveying Interviewer - Numeris
11.2017 - 01.2018
Inside Sales Representative - HD Supply Brafasco
07.2017 - 11.2017
Lead Counter Sales Representative - Hertz Edmonton
01.2015 - 07.2017
McGill University Desautels - McGill Personal Finance Essentials (Attestation) , Finance
St. Clair College - Advanced Diploma Certificate, Business Administration - Marketing
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