Doina Durlea
Burnaby,Canada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Motion Metrics
Vancouver, BC
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Night Auditor
Hilton Vancouver Metrotown
Burnaby, BC
09.2022 - 03.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Receptionist
RBC Dominion Securities
Vancouver, BC
12.2017 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Monitored office calendars to plan meetings.
Front Desk Agent
Executive Inn Whistler
01.2014 - 07.2014
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Assistant Store Manager
Koning Enterprises Ltd.
06.2005 - 12.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Education
High School Diploma - Technical Drawing in Construction ,Urbanism
Ion Banescu
Mangalia,Romania07.2000
Skills
- Confidentiality and Data Protection
- Professional and Courteous
- Meticulous Attention to Detail
- Judgment and Decision Making
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Multitasking and Time Management
- Task Prioritization
- Database and Client Management Systems
- Critical Thinking
- Microsoft Office
- Fast Learner
- Calendar Management
- Event Planning
- Light Maintenance Duties
- Time Management
- Reservation Processing
- Complex Problem-Solving
- Social Perceptiveness
- Judgment and Decision-Making
- Lobby Auditing
- Conflict Documentation
- Nightly Audits
- Complaint Resolution
- Active Listening
- Analytical Thinking
- Monitor Security
- Safety and Security Procedures
- Two-Way Radio Operation
- Credit and Cash Payments
- Verbal and Written Communication
- Resolving Issues
Certification
- Certified First Aid &CPR/AED level C, Canadian Red Cross - 2024-10-01
- Human Resource Management - BCIT- Part time course
Languages
Italian
Full Professional
Romanian
Native or Bilingual
Timeline
Administrative Assistant
Motion Metrics
07.2024 - Current
Night Auditor
Hilton Vancouver Metrotown
09.2022 - 03.2024
Receptionist
RBC Dominion Securities
12.2017 - 01.2022
Front Desk Agent
Executive Inn Whistler
01.2014 - 07.2014
Assistant Store Manager
Koning Enterprises Ltd.
06.2005 - 12.2013
High School Diploma - Technical Drawing in Construction ,Urbanism
Ion Banescu