Doha KHAMAS
London,ON
Summary
Detail-oriented 20 year old, from Iraq.
A team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Food Server
Babylon Pizza And Shawarma
07.2022 - 01.2024
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Help with food issues and improvements
- Food delivery and mobile orders
- 100% customer satisfaction
Sales Associate
Trailers End Market
08.2021 - 02.2022
- Managed efficient cash register operations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed returns, exchanges and refunds in accordance with store policy.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cash handling
Ontario Paradise
05.2020 - 06.2021
- Opening and closing store, Performing daily calls to clients to remind of payment arrangements, Responding to clients to requests and concerns, Collaborate with management, Marketing and growing the business
Cash handling
Paramount fine foods
02.2019 - 03.2020
- Taller responsabilitati,
- Work with kitchen team,
- Food preparation, Ensure restaurant cleanness, Handle guest request and concerns,
- Maintain clean and tidy appearance, Greet and serve customers, Communicate effectively with team members to create work schedules,
- Managing delivery and mobile orders
Education
Hospitality And Tourism Certificate - Online
Legal Studies Certificate -
2023
High School Diploma -
2021
Skills
- Staffing and scheduling
- Food handling//food safety
- Kitchen safety and cleanness
- Food delivery and mobile order
- Customer Care
- Sales and marketing
- Creative merchandising
- Negotiation
- Point of sale knowledge
- Credit card processing
- Cash drawer management
- Customer assistance
- Product processing
- Temperature monitoring
- Price checking
- Marking down products
- Retail sales
- Safety standards and protocols
- Cleaning and sanitation
- Written and oral communication
- Basic math
- Organization
- Respect
- Team work
- Problem solving
Work References
- (519) 902-0079
- (226) 457-0843
- (519)900-9578
- (226) 781-2325
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Food Server - Babylon Pizza And Shawarma
07.2022 - 01.2024
Sales Associate - Trailers End Market
08.2021 - 02.2022
Cash handling - Ontario Paradise
05.2020 - 06.2021
Cash handling - Paramount fine foods
02.2019 - 03.2020
Anderson Collegiate Vocational Institute - Hospitality And Tourism Certificate , Online
Western University - Legal Studies Certificate,
Ilc High school (online) - High School Diploma ,
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