A talented team leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player, bringing the necessary experience and knowledge to tackle any operational demand.
Hi, I’m
Gowtham Reddy Dodlapati
Toronto,Ontario
Summary
Overview
4
years of professional experience
Work History
GoBolt
PARCEL TEAM LEAD
12.2022 - 09.2023
Job overview
- Plan routes based on volume of packages received for the respective day
- Managed a team of 7 associates and 25 Drivers
- Make weekly schedules for drivers and warehouse associates as per the business requirements.
- Plan and optimize the routes by coordinating with the tech team.
- Building new SOP’s and improving the process day-by-day with new practices and new techniques.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Amazon
ACCOUNT MANAGER
12.2021 - 03.2022
Job overview
- Closely interacted with sellers to discuss their performance and give them the strategies to grow in the company
- Planned the inventory shipment from the seller to the Amazon’s warehouse in time making sure the quality is as per the standards
- Planned on Quarterly budget from individual sellers and also the targeted budget for the team for the given quarter
- Handled a team of 12 associates and worked on their performance improvements
- Was responsible for cross-functional training and issues related to the process
- Presented the Plan of action with the leadership for the given annual year and sending the progress reports on a weekly basis
- Worked on the team building activities by including weekly fun hours and regular connects.
Amazon
TRAINER
08.2020 - 12.2021
Job overview
- Responsible for the onboarding and training of the new hires
- Trained close to 200+ individuals and also acted as an SME to solve the issues that may come up within the process
- Worked on making the onboarding virtually easy and quick by coordinating with the logistic teams to ship the IT- Assets to the individuals doorstep during the pandemic avoiding them getting in contact with anyone
- Prepared Training modules and assessments and keeping the SOP updated.
Amazon
TRANSPORTATION SPECIALIST
08.2019 - 08.2020
Job overview
- Worked as an associate in the operations team and later became an SME
- Worked on quality and productivity of the work done and auditing the cases to find out any errors
- Made improvements to the process by automating a few steps in the process, automating daily metrics mail using VBA macros.
Education
Fanshawe CollegeLondon, ON
Business Management
10.2023
University Overview
- Dean's Honour Roll for 2 consecutive semesters
Haji Ghouse Peeran Memorial CollegeHyderabad
Physical Education
08.2021
University Overview
Sreyas Institute of Engineering And TechnologyHyderabad
Mechanical Engineering
01.2019
University Overview
- Clinching Tool [Research Project]
Skills
- CRM – Using salesforce on a regular basis for over a year worked closely with sellers to keep track of their data and received Salesforce Certification in March 2021
- Auto CAD – With over 3 years of expertise using Auto CAD software, designed different objects and tools before getting them ready for production
- MS Excel – Having 5 years of experience using Excel for a variety of tasks, including formulas and many sheets to track metrics, learned how to use VBA - Macros in Excel to automate the generation of metrics for individuals on a daily basis
- Process Automation – Automated the process with the help of a technical team which reduced the AHT’s of the individuals by 40%
- Mentoring – Trained and mentored over 200 individuals in various aspects of the process
- Data Management
- Team Management
Accomplishments
Accomplishments
National Hockey Player – Represented the state team in the National meet as the captain and reached quarterfinals. Alongside represented the university team thrice in the All-India University Tournament as a captain and won a bronze medal in 2018.Volunteer Experience
Volunteer Experience
Aasya Foundation, 10/2019, Hyderabad, Organized the event by coordinating with sponsors and the marketing team to advertise about the NGO cause by using different platforms and arranging the things for the event day. Learnt how to manage and act upon situations where you need to be quick at making a decision.Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Linkedin
www.linkedin.com/in/gowthamrd25
Timeline
PARCEL TEAM LEAD
GoBolt
12.2022 - 09.2023
ACCOUNT MANAGER
Amazon
12.2021 - 03.2022
TRAINER
Amazon
08.2020 - 12.2021
TRANSPORTATION SPECIALIST
Amazon
08.2019 - 08.2020
Fanshawe College
Business Management
Haji Ghouse Peeran Memorial College
Physical Education
Sreyas Institute of Engineering And Technology
Mechanical Engineering
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