Sarah Villarroel
Vaughan,ON
Summary
A committed student pursuing a post-graduate certificate in Human Resources Management, possessing the ability to assist, coordinate, and execute diverse HR projects, including recruitment, training, and organizational effectiveness. Demonstrates robust analytical, problem-solving, and presentation skills, cultivating positive connections and building credibility across different levels within an organization. Self-motivated, driven, and proactive in efficiently handling multiple tasks simultaneously.
Overview
8
8
years of professional experience
Work History
Key Holder
180 Smoke
06.2020 - Current
- Enhanced employee performance by assisting and implementing comprehensive training programs to meet operational and sales targets.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
Communications Intern
Twist Gallery
02.2022 - 10.2023
- Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
- Kept accurate records of employee and customer support interactions using defined methods and tools.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Conducted research on industry trends to inform strategy development and maintain competitive advantage.
- Participated in brainstorming sessions for campaign ideation, contributing innovative ideas that aligned with business objectives.
Barista
Starbucks
09.2018 - 06.2020
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Maintained regular and consistent attendance and punctuality.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Promoted additional items with beverages, increasing store sales.
Party Coordinator
SkyZone Trampoline Park
03.2016 - 09.2018
- Coordinated schedules and timelines for events.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
Education
Post-Degree Certificate - Human Resources Management
George Brown College
Toronto, ON09.2024
Bachelor of Arts - Sociology
Toronto Metropolitan University
Toronto, ON05.2023
High School Diploma -
Emily Carr Secondary School
Woodbridge, ON06.2018
Skills
- Training and mentoring
- Employee Onboarding
- MS Office
- Customer Relations
- Task Delegation
- Good communication skills
Timeline
Communications Intern
Twist Gallery
02.2022 - 10.2023
Key Holder
180 Smoke
06.2020 - Current
Barista
Starbucks
09.2018 - 06.2020
Party Coordinator
SkyZone Trampoline Park
03.2016 - 09.2018
Post-Degree Certificate - Human Resources Management
George Brown College
Bachelor of Arts - Sociology
Toronto Metropolitan University
High School Diploma -
Emily Carr Secondary School
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