Doaa Ibrahim
Halifax,NS
Summary
Proven track record in delivering exceptional customer service and support, evidenced by positive feedback at Simon and a knack for maintaining high product knowledge. Excelled in high-pressure environments, showcasing strong time management and empathetic communication skills. Demonstrated ability to quickly adapt, enhancing team productivity and client satisfaction without compromising service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Simon
03.2024 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Marathon Volunteering
YMCA
05.2024 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server
Resturant
01.2023 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Babysitter
Self Employed
01.2023 - 02.2023
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
Education
High School Diploma -
NSCC
Halifax, Canada05.2025
Skills
- Customer Service
- Customer Support
- Product Knowledge
- Appointment Scheduling
- Safety Regulations
- Product and service solutions
Languages
Arabic
Native or Bilingual
English
Full Professional
Certification
Emergency First AID & CPR/AED LEVEL C
CANADIAN RED CROSS
Expiry Date: 2027-01-08
Issue Date: 2024-01-09
Issued in: NS
PROBE IT FOOD SAFETY
TRAINING AND CERTIFICATION
Certificate Date: February 19, 2024
Expiry Date: February 19, 2029
Timeline
Marathon Volunteering
YMCA
05.2024 - 05.2024
Customer Service Associate
Simon
03.2024 - Current
Server
Resturant
01.2023 - 03.2023
Babysitter
Self Employed
01.2023 - 02.2023
High School Diploma -
NSCC
Emergency First AID & CPR/AED LEVEL C
CANADIAN RED CROSS
Expiry Date: 2027-01-08
Issue Date: 2024-01-09
Issued in: NS
PROBE IT FOOD SAFETY
TRAINING AND CERTIFICATION
Certificate Date: February 19, 2024
Expiry Date: February 19, 2029
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