DEWAN NUSRAT AZIZ
Montreal,Quebec
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Client Operation Account Manager
Insight
Montreal, Quebec
08.2018 - Current
- Connect with customers, partners and internal stakeholders to establish ongoing cadence to solve problems in support of organization’s sales requirements. Contributed to 3% Net New clients by maintaining and building relationships. Prioritizing and responding to incoming client calls and emails, follow-up on all open client returns in timely manner, follow through to ensure orders are accurate, placed, fulfilled and shipped and, all while, keep sales teams informed of happenings within accounts.
- Effectively cross sell and upsell strategic technology offerings to meet client enhanced business needs. Exhibit Insight knowledge by selling company as solution to business needs. Maintained Customer Retention Rate between 88% and 96% over a four-years period.
- Prepare, manage and submit sales quotes accurately into appropriate quote entry system. Research technical information on product requests to articulate customer key business objectives and deliver desired outcomes. Attainment reached by over 150% of 430K GP year over year
- Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing is applied and correct cost is captured on every order. Orchestrate internal resources to progress toward achieving key milestones. Increased revenue between 5% -10% by leveraging big deals, forecasting and optimizing operation management
- Assist in special projects for clients and sales teams by creating Success Plan. Provide reporting, requesting and setting up new client and assist client onboarding.
- Partner closely with Account Executive(s) to drive business priorities, develop and grow assigned accounts through proactively contacting clients within team selling model. Help -develop best practices to drive proactive sales efforts to uncover net new lines of business in client consumables, peripherals, end user compute technology, hardware, software and services.
- Attend quarterly schedule partner training to enhance product knowledge and market trending across multiple technology platforms.
- Act as lead to assigned market and assist with new teammate recruiting, onboarding, training and mentoring. Received recognition from President and Sr. VP of Commercial sales for demonstrating company values Hunger Heat, and Harmony
Account Executive
Insight
Montreal, QC
04.2018 - 08.2018
- Consistently hit and exceeded sales goals by 20%.
- Built strong client relationships and provided high value-adding services, resulting in 15% company market share increase.
- Organized company files and creating support system to decrease workload and increase productivity of account managers.
- Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Analyzed processes previously used to send products to customers and uncovered more efficient method that was positively received by all involved parties.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Telephone Fund Raiser
Fusion BPO Services
Montreal, QC
01.2015 - 03.2018
- Contact current supporters and potential new supporters and ask them to support Client's work-through financial gift.
- Demonstrate thorough understanding of Client, campaigns and fundraising offers.
- Explain tax advantages of contributions to potential donors. Contact corporate representatives, government officials, or community leaders to increase awareness of organizational causes, activities, or needs.
- Establish fundraising or participation goals for special events or specified time. Create or update donor databases, identify and build relationships with potential donors.
- Maintain confidentiality, capture and record information about donor accurately onto database.
- Implemented strategies which resulted in 12% growth of customer base. Supported Campaign manager with daily operational functions. Develop strategies to encourage new fundraising activity plans that maximize participation or contributions and minimize costs.
Education
Diplôme D'études Professionnelles (DEP): Computer Support & Networks, Lester B Pearson Vocational College - Montreal Quebec Canada -
Lester B Pearson Vocational College
Montreal, QC01.2017
Bachelor of Science - Electrical and Electronics Engineering
American International University Bangladesh (AIUB)
Bangladesh03.2012
Skills
- Strategic planning
- Customer Relations
- Client service optimization
- Revenue growth
- Inter-Department Collaboration
- Sales Management
- Well-Organized
- Staff Mentoring & Leadership
- Business Development
- Analytical and Critical Thinking
Timeline
Client Operation Account Manager
Insight
08.2018 - Current
Account Executive
Insight
04.2018 - 08.2018
Telephone Fund Raiser
Fusion BPO Services
01.2015 - 03.2018
Diplôme D'études Professionnelles (DEP): Computer Support & Networks, Lester B Pearson Vocational College - Montreal Quebec Canada -
Lester B Pearson Vocational College
Bachelor of Science - Electrical and Electronics Engineering
American International University Bangladesh (AIUB)
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