Dmytro Bilan
Calgary,Canada
Summary
Dynamic and innovative professional seeking the Barista position. Brings over 8 months of experience in coffee crafting and a proven track record in customer engagement. Passionate about creating a welcoming atmosphere and committed to boosting sales, with a personal goal to increase the average cash register revenue by 15% in the first month.
Overview
1
1
year of professional experience
Work History
Barista and Food Service Associate
Coffe&Gelato
01.2023 - 09.2023
- Excelled in crafting a wide range of coffee beverages, tailoring each to customer preferences, leading to a marked increase in repeat customers
- Introduced innovative promotional strategies that enhanced customer engagement and retention
- Successfully increased confectionery sales by 15% through the introduction of a new waffle recipe
- Demonstrated proficiency in fast-paced order processing, receiving commendation for efficiency and accuracy
- Managed cash transactions with a 98% accuracy rate, ensuring reliable financial handling
- Maintained an impeccable standard of cleanliness, contributing to a significant improvement in health inspection scores
- Cultivated a strong rapport with customers, often recognized for exceptional service and problem-solving abilities.
Education
Kolky High School
Volyn, Ukraine01.2021
Skills
- Teamwork
- Time Management
- Customer Relationship Management
- Customer Attraction and Retention: Adept at engaging customers and implementing strategies to increase footfall and loyalty
- Sales and Financial Transactions: Skilled in boosting sales and efficient in POS and cash handling, aiming to enhance revenue by 15%
- Operational Efficiency: Proven ability to thrive and maintain composure in high-pressure environments
- Food Safety and Hygiene: Strong knowledge and practice of food safety regulations
Achievements And Interests
- Passionate about coffee culture and continuous learning, with a keen interest in exploring the history of coffee, various bean types, roasting methods, and origins. Committed to enhancing my skills through ongoing education, and updated with industry trends.
- Deep interest in marketing and customer attraction, constantly exploring new ways to increase cafe visibility and appeal.
Timeline
Barista and Food Service Associate
Coffe&Gelato
01.2023 - 09.2023
Kolky High School
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