DMYTRO BENKO
Toronto,ON
Summary
Hardworking customer success manager with over five years of expertise in data analysis, software development, and customer service. Proven track record of enhancing customer satisfaction through data-driven insights, resulting in a 20% increase in customer retention. Skilled in developing and implementing strategies to optimize customer onboarding, achieving a 15% improvement in onboarding success rates. Adept at identifying customer needs and delivering tailored solutions to boost product utilization and drive customer loyalty. Fluent in English, Ukrainian, and Russian, ensuring effective communication with diverse client bases; with a valid driver's license.
Overview
3
3
years of professional experience
Work History
Sales Representative Intern
BrightTech Solutions
Toronto, Ontario
09.2022 - 10.2024
- Consistently exceeded monthly sales targets by an average of 20%, contributing to significant revenue growth.
- Provided customer service to clients, including answering questions and addressing concerns.
- Built and maintained strong relationships with clients, leading to a 25% increase in customer retention.
Customer Service Agent
MapleBus
Toronto, Ontario
02.2022 - 08.2022
- Monitored customer satisfaction levels through surveys and feedback forms.
- Investigated issues related to international payments, billing errors and shipping delays.
- Escalated unresolved issues to appropriate departments for further investigation.
- Assisted customers with inquiries regarding services through email and chat.
Customer Experience Associate (Intern)
VisionCare
Toronto, Ontario
09.2021 - 01.2022
- Assisted in over 200 tele-sales efforts, successfully attracting new clients to the clinic.
- Utilized Microsoft Office tools to track customer feedback, communication, and marketing initiatives.
Education
Advanced Diploma - Business Administration
Seneca Polytechnic
12-2023
Skills
- Customer Service Management
- Sales Presentation
- Attention to detail
- Microsoft Outlook
- Verbal and written communication
- Detail-Oriented
- Social Meda (Instagram, Facebook)
- Training & Customer Onboarding
- Problem-Solving
- Selling Experience
- Teamwork
- Email Etiquette
- Cold-calling
- Sales Strategies
Timeline
Sales Representative Intern
BrightTech Solutions
09.2022 - 10.2024
Customer Service Agent
MapleBus
02.2022 - 08.2022
Customer Experience Associate (Intern)
VisionCare
09.2021 - 01.2022
Advanced Diploma - Business Administration
Seneca Polytechnic
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