Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dmytro Arestov

Dmytro Arestov

Toronto,Ontario

Summary

System analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

3
3
years of professional experience

Work History

System Analyst

Philip Morris International Inc.
05.2022 - Current
  • Assessed business requirements to create focused solutions.
  • Optimized database structures to improve data storage efficiency and query performance levels.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Improved systems with addition of new features and infrastructure.
  • Designed custom reports for management teams, providing valuable insights into key performance metrics and facilitating informed decision-making processes.
  • Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.

Associate System Analyst

Philip Morris Ukraine
11.2021 - 05.2022
  • Provided ongoing support to end-users, troubleshooting technical issues and delivering effective solutions quickly.
  • Assisted in successful completion of numerous projects by contributing valuable insights into system requirements and capabilities.
  • Evaluated vendor products to determine compatibility with existing systems and potential benefits for organizational growth.
  • Collaborated with cross-functional teams to implement streamlined processes, optimizing workflow efficiency.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Maintained detailed documentation of all system configurations, updates, and changes for future reference and troubleshooting purposes.
  • Improved systems with addition of new features and infrastructure.
  • Installed system updates to address vulnerabilities and reduce security issues.

Customer Service Specialist

Philip Morris UA
12.2020 - 11.2021
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within role.
  • Sought ways to improve processes and services provided.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Tracked customer interactions using CRM software, helping team identify trends and areas of improvement in service delivery.
  • Trained staff on operating procedures and company services.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • IT equipment assets stock management

Education

Bachelor - Low

Skovoroda Kharkiv National Pedagogical University
Kharkiv, UA
05.2023

Skills

  • Product Development
  • Technical Analysis
  • Technical Documentation
  • Project Documentation
  • Data Warehousing
  • Agile Methodology
  • DevOps Practices
  • SQL Proficiency
  • Customer Service
  • Teamwork and Collaboration

Languages

English
Full Professional
Polish
Elementary
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

System Analyst

Philip Morris International Inc.
05.2022 - Current

Associate System Analyst

Philip Morris Ukraine
11.2021 - 05.2022

Customer Service Specialist

Philip Morris UA
12.2020 - 11.2021

Bachelor - Low

Skovoroda Kharkiv National Pedagogical University

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Dmytro Arestov