Donny Mutoni

• Offer all clients timely, cordial, accurate, and fair claim handling
• Answer questions about the coverage, the investigations and claims procedure
• Open claims
• Ensure that every claim is covered by the claimant's insurance
• Determine the best strategy to resolve the claim by consulting with the clients and preferred vendors
• Maintain a claim file with the necessary information about the claim and follow claim documentation standards
• Achieve the desired number of claims reviewed while also satisfying GEM and corporate client quality standards

Send decision letters and payments to claimants and third parties.

I was part of a 4-month task force that worked to reduce backlogs in various departments at Global Excel Management

• Send decision letters to claimants based on the outcome of their claims
• Review claims for coverage eligibility
• Send emails requesting missing information from claimants
• Review submitted documents to ensure they are complete and accurate
• Maintain a claim file for each claim, including all relevant documents and correspondence
• Communicate with other team members as needed to ensure timely processing of claims.

• Remotely supported in-store agents
• Customer enrollment
• Assisted clients with understanding their bills
• Handled inbound and outbound client calls
• Data entry
• Technical support
• Sold home internet, cell phone and homephone services and hardware.

• Operated injection molding presses
• Conducted quality inspection
• Parts sorting
• Packaging