Dalia R. Mokdad
Chino Hills,CA
Summary
Diligent [Desired Position] with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Emotional Intelligence Leadership Academy
2024.09 - 2026.05
- Managed confidential client records with accuracy and discretion
- Coordinated appointment scheduling and calendar management
- Performed data entry and maintained organized digital and physical files
- Assisted with client correspondence and administrative support tasks
- Supported event planning, fundraisers, and office logistics
Apparel Lead
Dick's Sporting Goods
2022.09 - 2023.04
- Provided high-quality customer service by anticipating customer needs
- Supported opening and closing procedures and daily store operations
- Maintained organized inventory and ensured a clean sales floor
- Curated seasonal apparel displays to enhance customer engagement
- Assisted with team leadership and workflow efficiency
Shift Lead
Luna Grill
2020.09 - 2022.05
- Managed POS transactions including cash, credit, refunds, and returns
- Addressed customer concerns to ensure a positive guest experience
- Served 50–100 customers per shift in a high-volume environment
- Memorized menu items and ingredients to provide personalized recommendations
- Supported team coordination during peak service hours
Education
Bachelors in Economics - Economics & Marketing
University of California, Riverside
Riverside, CA2026-06
Skills
- Skills: Administrative Support, Organization & Data Management, Process Improvement
- Client Relationship Building, Microsoft Excel
- Data entry
- Microsoft Word
- Time management
- Microsoft Excel
- Filing
- Computer proficiency
- Scheduling
- Documentation and recordkeeping
- Excel spreadsheets
- Appointment scheduling
- Deadline oriented
Language
Spanish
Timeline
Administrative Assistant
Emotional Intelligence Leadership Academy
2024.09 - 2026.05
Apparel Lead
Dick's Sporting Goods
2022.09 - 2023.04
Shift Lead
Luna Grill
2020.09 - 2022.05
Bachelors in Economics - Economics & Marketing
University of California, Riverside