Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Danielle MacKay

Kitchener,ON

Summary

Detail-oriented team player with strong organizational skills. Aptly manages multiple tasks with a keen eye to ensure the accuracy and completeness of records and experience using multiple veterinary health record management systems. Proudly providing excellent customer service to patients and staff.

Overview

30
30
years of professional experience

Work History

Office Manager

MACKAY'S ANIMAL HOSPITAL
04.2022 - Current
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
  • Manage and supervise administrative, RVT's and veterinary assistants.
  • Improved staff scheduling with the introduction of app-based scheduling software
  • Handle client complaints and concerns in a professional and timely manner
  • Ensure A/R is monitored and follow up with clients regarding outstanding accounts
  • Ensure compliance with healthcare and CVO regulations
  • Proficiency in using Avimark veterinary software
  • Fill in for reception staff as needed.

Office Manager

WATERLOO WEST ANIMAL HOSPITAL
04.2019 - 04.2022
  • Developed and implemented office policies and procedures to ensure smooth operations.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Oversaw staff, doctor, and patient scheduling
  • Improved staff scheduling methods to better work-life balance for doctors and staff while ensuring clinic needs were met and up to 100 shifts covered efficiently per week.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw the hiring, training, and performance evaluations of staff members
  • Reviewed patient records to ensure they were complete and accurate.
  • Handled client complaints and concerns in a professional and timely manner
  • Proficient in using Cornerstone and Vetware veterinary software.

Kennel Supervisor

DOG GUIDES CANADA
01.2005 - 12.2016
  • Responsible for managing a staff of 20 split between two locations
  • Conducted kennel staff hiring, scheduling, training, education, meetings and performance reviews
  • Developed routines and protocols to improve the efficiency and quality of care given to the dogs
  • Coordinated all veterinary care (both in-house and specialty care) for the dogs in training and carefully reviewed invoices for approval of invoices
  • Enhanced kennel operations by implementing efficient scheduling and task allocation for staff members.
  • Reduced animal stress levels by maintaining a clean, safe, and comfortable environment in the kennel.
  • Assisted the staff Veterinarians with examinations, surgery, and radiology as needed
  • Communicated with Foster Families and Dog Guides clients promptly regarding queries, and gave direction on how to manage health concerns
  • Ensured accurate record keeping concerning all health and status in training and prepared records for new graduates using Microsoft Office and GT pro and Excel applications
  • Screened adoption candidates and completed adoptions for dogs in our career change program
  • Verified microchip and CKC registrations for all DGC dogs.

Kennel Supervisor

OAKVILLE & MILTON HUMANE SOCIETY
01.2000 - 01.2005
  • Managed a staff of 20 individuals to ensure all care needs of the shelter animals were met
  • Reduced animal stress levels by maintaining a clean, safe, and comfortable environment in the kennel.
  • Streamlined communication between team members, resulting in improved collaboration and efficiency within the kennel.
  • Coordinated all hiring, training, and scheduling of Kennel staff
  • Conducted regular staff meetings to increase efficiency and to give positive reinforcement concerning successes in the department
  • Performed regular performance appraisals
  • Ensured compliance with the Health and Safety act through frequent inspections and enforcement of policies
  • Managed all inventory needs
  • Prepared month-end cost analysis using Excel spreadsheets
  • Researched and successfully implemented alternatives to decrease operating costs
  • Acted as Shelter Manager on weekends and evenings as needed.

Trained Veterinary Technician

MACKAY’S ANIMAL HOSPITAL
01.1994 - 01.2000


  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Client education with respect to nutrition and pet weight management, vaccinations, disease and parasite prevention, surgical procedures, prescription usage, pet insurance, and microchipping
  • Liaised with pet food and pharmaceutical representatives with respect to promotions and queries
  • Revamped methods for ordering products and researched many new products for retail and in-house usage
  • Assisted veterinarians in appointments, surgery, and radiology
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Completed laboratory procedures such as urinalysis, preparation of blood samples and smears, fecal analysis
  • Balanced weekly bank deposits and followed up with clients regarding overdue accounts.

Education

Management & Language Courses -

SHERIDAN COLLEGE
Oakville, ON

BSc General Studies -

BROCK UNIVERSITY
St. Catharines, ON

Health & Safety -

OCCUPATIONAL SAFETY GROUP

Skills

  • Strong Communication
  • Extensive Knowledge and Practice in Animal Care
  • Innovative Problem Solver
  • Accuracy and attention to Detail
  • Working knowledge of veterinary medical terminology,
  • Experience using various Electronic Health Information Management Systems

Volunteer Experience

  • YMCA CAMP WANAKITA
  • DOG GUIDES CANADA
  • HALTON K9 LIONS
  • BIG BROTHERS BIG SISTERS OF HALTON
  • HAMILTON & DISTRICT AQUARIUM SOCIETY
  • BWSL & OLSL & KLFL SOFTBALL LEAGUES
  • OAKVILLE & MILTON HUMANE SOCIETY

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Office Manager

MACKAY'S ANIMAL HOSPITAL
04.2022 - Current

Office Manager

WATERLOO WEST ANIMAL HOSPITAL
04.2019 - 04.2022

Kennel Supervisor

DOG GUIDES CANADA
01.2005 - 12.2016

Kennel Supervisor

OAKVILLE & MILTON HUMANE SOCIETY
01.2000 - 01.2005

Trained Veterinary Technician

MACKAY’S ANIMAL HOSPITAL
01.1994 - 01.2000

Management & Language Courses -

SHERIDAN COLLEGE

BSc General Studies -

BROCK UNIVERSITY

Health & Safety -

OCCUPATIONAL SAFETY GROUP

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Danielle MacKay