D'LATISHA BROOKS
San Francisco
Summary
Healthcare professional with proven track record in supporting patient care and clinical operations. Adept at collaborating with multidisciplinary teams to ensure quality outcomes and adapt to evolving needs. Possesses expertise in patient communication, medical terminology, and administrative tasks. Known for reliability, strong work ethic, and patient-focused approach.
Overview
7
7
years of professional experience
Work History
Community Outreach Coordinator
Altais Health Solutions
08.2024 - 04.2025
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
- Evaluated the success of outreach initiatives using data-driven metrics and made recommendations for future improvements.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
Program Assistant
BridgeHIV
03.2023 - 07.2024
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided tailored case management services to individuals living with HIV
- Maintained accurate and timely client records within Electronic Health Records (EHR), ensuring compliance with regulatory standards.
- Verified program eligibility through referrals from various sources and developed individualized care plans.
- Create clinical project documents according to the protocol, including, but not limited to, source documentation forms and guidelines, monitoring Standard Operating Procedures (SOPs), monitoring visit templates and reports.
- Verify drug accountability logs and storage requirements.
Central Support Speclist
Carbon Health
03.2020 - 06.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Accurately assessed each patient's condition by actively listening to callers and asking probative questions.
- Utilize electronic health records (EHR) and telehealth platforms to document patient encounters, assessments, and care plans accurately.
- Successfully managed over 200 patient inquiries weekly, ensuring 98% resolution rate on first contact.
- Suggest and share ideas for system and process improvement
- Helped to designed and implemented a community-based health education initiative targeting underserved populations during Covid 19 pandemic reaching over 50,000 individuals and contributing to a 15% decrease in preventable hospitalizations
Administrative Support Assistant
St. Francis Hospital
10.2018 - 11.2019
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Associate of Science - Pharmacology
Carrington College
San Leandro, CA04-2014
Skills
- Social media engagement
- Resource allocation in community programs
- Comprehensive needs assessment
- Resource allocation
- Community engagement
- Organizing event logistics
- Skilled in EPIC platform usage
- Effective program implementation
- Regulatory adherence
- Data management
Timeline
Community Outreach Coordinator
Altais Health Solutions
08.2024 - 04.2025
Program Assistant
BridgeHIV
03.2023 - 07.2024
Central Support Speclist
Carbon Health
03.2020 - 06.2023
Administrative Support Assistant
St. Francis Hospital
10.2018 - 11.2019
Associate of Science - Pharmacology
Carrington College
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