Darrien Russell
Richmond,CA
Summary
Dynamic and detail-oriented professional with a strong background in customer service. Proven ability to enhance operational efficiency through effective time management and team collaboration. Skilled in cash handling and maintaining a clean, organized environment, consistently contributing to a positive customer experience and team success.
Overview
4
4
years of professional experience
Work History
Team Member
Wendy's
04.2021 - 12.2024
- Assisted team members with daily operational tasks and responsibilities.
- Maintained cleanliness and organization of work areas to enhance efficiency.
- Learned and adhered to safety protocols to ensure a secure working environment.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Front Desk Receptionist
City Sports Club
06.2025 - 08.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated scheduling for multiple appointments, optimizing front office efficiency.
- Assisted clients with inquiries, providing exceptional customer service and support.
- Maintained accurate records of visitor logs and appointment schedules.
- Collaborated with management to streamline communication between departments, enhancing workflow efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Asset Protection Customer Host
Walmart
04.2023 - 08.2023
- Greeted Customers in a respectful manner to maintain positive shopping experience.
- Monitored customer interactions to ensure compliance with safety protocols and reduce loss prevention incidents.
- Conducted regular audits of merchandise displays to identify potential theft risks and improve asset protection measures.
- Provided exceptional customer service, assisting shoppers with questions, concerns, and locating merchandise.
- Conducted bag checks at entrances and exits to prevent theft and maintain a secure shopping environment.
Associate
Panera Bread
12.2023 - 06.2024
- Maintained organized workstations, enhancing workflow and operational efficiency.
- Implemented efficient cleaning processes, reducing downtime during peak hours.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Restaurant Busser
Pear Street Bistro
08.2023 - 06.2024
- Maintained cleanliness and organization of dining areas, ensuring a pleasant guest experience.
- Assisted servers by efficiently clearing tables and resetting dining spaces for incoming guests.
- Collaborated with kitchen staff to facilitate timely food delivery and maintain service flow.
- Monitored inventory levels of utensils and supplies, proactively communicating needs to management.
Courtesy Clerk
Sprouts
06.2022 - 08.2022
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained cleanliness and organization of store aisles to ensure safety and accessibility.
- Operated cash register efficiently, processing transactions while providing exceptional customer service.
- Collaborated with team members to restock shelves promptly, ensuring optimal product availability.
- Returned unwanted items to correct store locations and restocked shelves.
Education
Bachelor of Arts - Business Administration
Mendocino College
Ukiah, CA06-2027
High School Diploma -
John Swett
Crockett, CA06-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Telephone etiquette
- Cash handling
Timeline
Front Desk Receptionist
City Sports Club
06.2025 - 08.2025
Associate
Panera Bread
12.2023 - 06.2024
Restaurant Busser
Pear Street Bistro
08.2023 - 06.2024
Asset Protection Customer Host
Walmart
04.2023 - 08.2023
Courtesy Clerk
Sprouts
06.2022 - 08.2022
Team Member
Wendy's
04.2021 - 12.2024
Bachelor of Arts - Business Administration
Mendocino College
High School Diploma -
John Swett