Post-Baccalaureate Diploma - Strategic Global Business Management
Conestoga College
Brantford, ON 2023.01 - 2024.04
Devkumar Limbachiya
Education
Bachelor of Business Administration - Finance
Veer Narmad South Gujarat University
Bharuch, GJ 2019.07 - 2022.04
Timeline
Google Data Analytics
2024-06
Administrative Assistant
Cash Money
2023.08 - Current
Post-Baccalaureate Diploma - Strategic Global Business Management
Conestoga College
2023.01 - 2024.04
Credit Recovery Officer
Bajaj Finance
2022.03 - 2022.12
Bachelor of Business Administration - Finance
Veer Narmad South Gujarat University
2019.07 - 2022.04
Summary
Results-oriented with a proven track record in building strong customer relationships and driving sales growth. I possess credit applications, verify customer information, and maintain accurate records. I am adept at collaborating with sales teams and customers and seeking a challenging role in the dynamic finance field to leverage my skills and contribute to the company's success.
Work History
Administrative Assistant
Cash Money
2023.08 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Resolved 90% of customer inquiries within first contact, exceeding customer satisfaction targets by 5%.
- Provided exceptional customer service while effectively managing high volume of inquiries.
- Executed record filing system to improve document organization and management.
- Accurately processed average of 35+ daily transactions with 97% accuracy, adhering to company policies and procedures.
Credit Recovery Officer
Bajaj Finance
2022.03 - 2022.12
- Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
- Proficient in utilizing CRM & SAP software to track recovery progress and generate reports.
- Accurately maintained customer records and account information with 96% accuracy rate.
- Implemented innovative recovery strategies that increased success rate of collections while maintaining positive customer experience.
Skills
Accounting
Problem-solving
Reporting
Team Collaboration
Communication
Leadership
Microsoft Office Suite
Record Keeping
Data Entry
Credit Analysis
Financial Analysis
Accounting
Certification
Google Data Analytics
Volunteer Experience
Student Tax Clinic
Orientation Volunteer
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certificate