DJUWA N'GALAMULUME
Toronto,Ontario
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Along with an energetic sales associate background dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
VP Protection
Toronto , ON
2023.07 - Current
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Identified locations and needs of callers to accurately send assistance.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Developed strategies for improving efficiency within the dispatch department.
Bar aid, and Bartender
Grace O'Malley
Toronto , ON
2021.05 - 2022.08
- Take and serve orders
- Issues bills and accept payments
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Check customers identification and confirm it meets the legal drinking age
- Comply with all food and beverage recommendations.
Student-Athlete/Work-Study
The University of Toronto
Toronto , ON
2018.09 - 2022.04
- Member of the varsity football team requires time management skills organization skills, dedication, and teamwork
- I am helping to run organized events such as the CFL Combine and day camps
- Collaborated with coaches to create strategies for improving performance on the field.
- Served as an ambassador representing the university at various events including fundraisers or promotional appearances.
- Studied competitors to understand different strategies and gain important advantages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mentored younger athletes, helping develop and improve skills.
- I used strong communication skills to cooperate with others
- Further developed leadership skills by guiding fellow coworkers in tasks (games, drills, and organizing).
- Attended and participated in all team meetings, practices, and competitions.
Pool Service Representative
Aquacade
Sudbury , ON
2019.03 - 2019.08
- Inform customers of promotions and sales
- Superior product knowledge, keeping up-to-date with knowledge of new and existing products
- Answering any customers' questions to help them make informed purchasing decisions
- Cross-selling products to increase purchase amounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Processed customer account changes with proprietary software.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Supported sales team members to drive growth and development.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Furniture Sales Representative
Ashley's Homestore
Sudbury , ON
2017.08 - 2018.07
- Present, promote, and sell furniture using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop, and maintain positive business and customer relationships
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed-upon sales targets and outcomes within the schedule
- Maintained knowledge of sales and promotions, return policies and security practices.
- Coordinate sales efforts with team members and other departments.
- Recommended, selected and located merchandise based on customer desires.
Education
Equity Studies Major with minors in History and Sociology -
The University of Toronto
2024-04
St.Charles College (High School)
06.2018
Skills
- Data Entry
- Schedule Management
- Microsoft Proficiency
- Critical Thinker
- Customer Relationship Management
- Performance Analysis
Languages
- English
- French
Volunteer Experience
- Holy Redeemer (Catholic Church) as an altar boy.
- Collected over 150 volunteer hours at St.Charles College participating in various school events.
- Helped coach little league teams in soccer with friends (elementary school and sudburiana teams).
- Assisted with multiple children's football camps as part of the
References
Available upon request
Languages
English
Native/ Bilingual
French
Professional
Affiliations
- University of Toronto varsity football team
- Volunteer note taker
- Study group leader
Certification
- CPR Certification
- Full G license
- Use of force certification
- Smart Serve
References
References available upon request.
Timeline
Dispatcher
VP Protection
2023.07 - Current
Bar aid, and Bartender
Grace O'Malley
2021.05 - 2022.08
Pool Service Representative
Aquacade
2019.03 - 2019.08
Student-Athlete/Work-Study
The University of Toronto
2018.09 - 2022.04
Furniture Sales Representative
Ashley's Homestore
2017.08 - 2018.07
Equity Studies Major with minors in History and Sociology -
The University of Toronto
St.Charles College (High School)
- CPR Certification
- Full G license
- Use of force certification
- Smart Serve
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