Summary
Overview
Work History
Education
Skills
Certification
References
Community And Volunteer Experience
Languages
Websites
References
Timeline
Generic

Djivens Perrique

Ottawa,Canada

Summary

Dynamic bilingual professional fluent in English and French, with experience in customer service, sales, and community engagement. Recognized for delivering exceptional personalized service that boosts client satisfaction and builds lasting relationships. Proficient in programming languages such as Java, C#, HTML, and SQL, driving innovative solutions while fostering collaborative team environments. Committed to contributing positively to organizational growth and enhancing community well-being.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

StorageVault Canada
Ottawa, Ontario
01.2024 - Current
  • Developed personalized client consultations, leading to increased monthly sales, and enhanced customer retention.
  • Implemented a customer feedback system that significantly improved service satisfaction scores.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Call Center Representative

Community Navigation of Eastern Ontario
Ottawa, Ontario
10.2023 - 12.2023
  • Resolved customer inquiries, providing personalized solutions, enhancing overall client satisfaction.
  • Streamlined data entry processes, reducing processing time, and increasing efficiency.

Call Center Agent

Elemental Data Collection INC
Ottawa, Ontario
08.2023 - 11.2023
  • Conducted numerous surveys daily, providing valuable insights for business strategies.
  • Maintained a high data accuracy rate, ensuring reliable information for clients.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Counselor

Camp Kaleidoscope
Ottawa, ON
06.2022 - 08.2022
  • Led daily activities for groups of children, fostering teamwork and creativity.
  • Ensured a safe environment for all campers.
  • Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.

Student Activity Aide

City of Ottawa at Centre d'Accueil Champlain
Ottawa, ON
06.2021 - 08.2021
  • Organized recreational activities for senior residents, enhancing their daily experiences.
  • Worked effectively in team environments to make the workplace more productive.

Volunteer

CSC Vanier
Ottawa, ON
02.2020 - 02.2020
  • Supervised children during the Winter trip, ensuring safety and enjoyment.
  • Collaborated with other volunteers to create a positive work environment.

Education

Some College (No Degree) -

La Cité Collégiale
Ottawa, ON
08-2023

High School Diploma -

Franco-Cité Catholic High School
Ottawa, ON
06-2021

Skills

  • Customer Service
  • Call Center
  • Data entry efficiency
  • Sales
  • Customer relationship management
  • Team collaboration
  • Community Engagement
  • Problem-Solving skills
  • Technical Skills: Java / C# /HTML /SQL
  • Technical Skills: Microsoft Office Suite
  • Technical Skills: CRM systems
  • Time management
  • Script adherence

Certification

  • First Aid, CPR C, and AED
  • Smart Serve Certification
  • Advanced Leadership Program (ALP)

References

Available upon request.

Community And Volunteer Experience

  • Counselor, Camp Kaleidoscope, Ottawa, ON, Summer 2022, Planned and executed engaging activities for children, promoting teamwork., Ensured a safe environment for all campers.
  • Student Activity Aide, City of Ottawa at Centre d'Accueil Champlain, Summer 2021, Supported recreational activities for senior residents, enhancing their experiences.
  • Volunteer, CSC Vanier, Ottawa, ON, 02/01/20, Supervised children during the Winterlude Trip, ensuring safety and enjoyment.

Languages

English
Full Professional
French
Native/ Bilingual

References

References available upon request.

Timeline

Sales Associate

StorageVault Canada
01.2024 - Current

Call Center Representative

Community Navigation of Eastern Ontario
10.2023 - 12.2023

Call Center Agent

Elemental Data Collection INC
08.2023 - 11.2023

Counselor

Camp Kaleidoscope
06.2022 - 08.2022

Student Activity Aide

City of Ottawa at Centre d'Accueil Champlain
06.2021 - 08.2021

Volunteer

CSC Vanier
02.2020 - 02.2020

Some College (No Degree) -

La Cité Collégiale

High School Diploma -

Franco-Cité Catholic High School

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Djivens Perrique