Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Djhoanna Cortez

Halifax

Summary

Dedicated professional with experience at Mary Browns, excelling in customer service and teamwork. Proven ability to maintain high cleanliness standards and enhance customer satisfaction. Skilled in time management and proficient in cleaning protocols, contributing to a safe and welcoming environment. Recognized for training new team members and promoting effective communication.

Overview

15
15
years of professional experience

Work History

Crew Member

Mary Browns
10.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.

Cleaner

Cjay Tidy-Clear Services
08.2024 - Current

* Sweeping,mopping,and vacuuming floors

* Dusting and polishing furnitures and fixtures

*wiping windows,glass partitions,and mirrors

* emptying trash receptacles and disposing of waste

Cleaner

Sm Janitorial Serviced
04.2010 - 06.2012
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.

Education

Bread And Pastry Production - Baking

Technical Education And Skills Development Auth
Manila,Philippines
02.2021

Undergraduate - BHRM

Polytechnic University of The Philippines
Sta Mesa Manila Philippines
04.1993

Skills

    Proficiency in cleaning

    Time management and communication

    Ability to work independently

    Patience and the ability to remain calm in stressful situations

    The ability to work on your own

    Knowledge of public safety and security

Languages

English,tagalog,japanese
Limited Working

Timeline

Crew Member

Mary Browns
10.2024 - Current

Cleaner

Cjay Tidy-Clear Services
08.2024 - Current

Cleaner

Sm Janitorial Serviced
04.2010 - 06.2012

Bread And Pastry Production - Baking

Technical Education And Skills Development Auth

Undergraduate - BHRM

Polytechnic University of The Philippines
Djhoanna Cortez