D'jerry Fadael
Ottawa,Ontario
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Canadian Red Cross
Toronto, ON
10.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
Supervisor
Moe's BBQ
Ottawa, Ontario
07.2020 - 09.2022
- Reviewed completed work to verify consistency, quality and conformance.
- Provided ongoing training to address staff needs.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Responded to customer questions regarding products, prices and availability.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and adjusted policies to meet changing needs.
Director of Operations
Jeffell Hotel
Saint Marc, Artibonite
11.2016 - 12.2017
- Developed and maintained client relationships to grow business and improve account retention.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
Education
Advanced Diploma - Business Administration
La Cité Collégiale
Ottawa, ON08.2024
College Diploma - English
Algonquin College
Ottawa, ON01.2020
Skills
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Account Updating
- Paperwork Processing
- Call Management
- Inbound and Outbound Calling
- Microsoft Office Expertise
- Documentation
- Credit Card Payment Processing
- Problem Resolution
- Adaptive Team Player
Languages
English
Full Professional
French
Native/ Bilingual
creole
Native/ Bilingual
Timeline
Customer Service Representative
Canadian Red Cross
10.2022 - Current
Supervisor
Moe's BBQ
07.2020 - 09.2022
Director of Operations
Jeffell Hotel
11.2016 - 12.2017
Advanced Diploma - Business Administration
La Cité Collégiale
College Diploma - English
Algonquin College
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