DJENE KOUROUMA
Edmonton,AB
Summary
About Experienced customer service and sales representative seeking a challenging role in customer services, I am reliable and courteous worker with strong work ethics, Excellent relationship building and interpersonal skills, I am Self-motivated and Vibrant professional with strong organization and team working skills, Expert at providing effective oral and written communication Strong work ethics. Committed and hardworking customer service professional with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
9
9
years of professional experience
1
1
Language
Work History
Cashier
- Welcome customer and serve them and help them to select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers’ questions
- Directs customers by escorting them to racks and counters for product choices and payments
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records
- Processes payments by totaling purchases, cash, and store or other credit and debit cards
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
- Fitting room management and customer services
Retail Associate
TJX Limited
Edmonton, AB
04.2021 - Current
Customer Service & Cashier
A & W LTD
EDMONTON, AB
01.2018 - Current
- Welcome customers and accurately enter their orders
- Prepare drinks and put in bags for takeout when required
- Process payments using cash register and verify receipts
- When working in the kitchen, prepare orders accurately and in a timely manner
- Double check for any dietary restrictions instructions for each order
- Maintain cleanliness and workspace as per health and safety rules
Customer Service & Cashier
Wendy’s Restaurant
Edmonton, AB
05.2017 - 10.2018
- Welcome customers and accurately enter their orders
- Prepare food and drinks and put in bags for takeout when required
- Process payments using cash register and verify receipts
- Prepare orders accurately and in a timely manner
- Prepare closing report and cash out on a daily basis
- Maintain cleanliness of workspace as per health and safety rules
Customer Service Officer
Orange Telecommunications Conakry
06.2015 - 02.2016
- Customer Relations and Issues Management
- Developed new as well as maintained existing business relationships with clients in order to meet annual sales targets while being cost efficient
- Facilitated client meetings, including presentations to prospective clients to provide information on various product features
- Set up customer accounts including review and approval of credit applications
- Oversaw the management of customer data processing for online orders
- Managed a team of employees in ensuring that the issues management procedures were carried out as appropriate
- Managed communications between the sales department, accounting department, and management, ensuring that information is being effectively communicated between all levels of the organization
- Periodic status update presentations to the management team and CEO
- Effective communication and customer service skills
- Organizational and time management skills
- Ability to work in a high volume, fast paced environment.
Education
Language Instruction for Newcomers to Canada (LINC) – Level 4 Ongoing Metro Continuing Education, Edmonton, AB Customer Learning Solution: Certificate in Exceptional Customer Services -
High School Diploma - undefined
Lycée Dr Mamounadouré
Skills
Customer relationship managementundefined
Timeline
Retail Associate
TJX Limited
04.2021 - Current
Customer Service & Cashier
A & W LTD
01.2018 - Current
Customer Service & Cashier
Wendy’s Restaurant
05.2017 - 10.2018
Customer Service Officer
Orange Telecommunications Conakry
06.2015 - 02.2016
Cashier
Language Instruction for Newcomers to Canada (LINC) – Level 4 Ongoing Metro Continuing Education, Edmonton, AB Customer Learning Solution: Certificate in Exceptional Customer Services -
High School Diploma - undefined
Lycée Dr Mamounadouré
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA
Taylor PeckfordTaylor Peckford
Pharmacy Student at Mint Health and Drugs MeridianPharmacy Student at Mint Health and Drugs Meridian