Djelly Djelo

Cultivated client relationships, boosted sales growth, and maintained customer satisfaction.

Managed and executed core responsibilities efficiently.

Developed and fostered lasting client relationships.

Sought new business prospects to achieve sales goals.

Delivered technical expertise on electrical components like cables and connectors to clients.

• Prepare and follow up on quotations to maximize conversion rates.

Ensured on-schedule delivery through contract negotiation.

• Analyze market trends to develop tailored sales strategies.

Reported sales activities on a regular basis.

• Comprehension of industry-specific cyber security protocols, guidelines, and best practices.
• Utilized OSINT for strategic information gathering within ISO 27001 context.
• Created metrics to evaluate and enhance network security.
• Designed comprehensive procedures to safeguard private information from online risks.
• Optimized software defenses by upgrading antivirus systems.
• Collaborated with vendors to procure hardware equipment and software licenses for numerous networking projects.

• Oversaw the marketing efforts for maintenance, repair, and operations MRO equipment.
• Engaged with key stakeholders across Quebec, Ontario, and the Maritimes to drive product adoption.
• Delivered exceptional customer service by identifying optimal solutions for clients' needs through phone and email communication.
• Unearthed new sales opportunities by analyzing and following up on incoming communications.
• Secured high-value sales transactions to enhance profitability.

• Expanded and updated prospect database in Quebec territory.
• Sourced fresh sales leads through incoming web traffic and phone interactions.
• Achieved sales targets consistently.
• Analyzed needs and constraints to provide most appropriate response
• Executed assigned tasks swiftly and efficiently.

• Enhanced operational efficiency by evaluating remote workflows.
• Acknowledged customer needs and addressed concerns promptly.
• Supplied essential data related to products and services.
• Processed orders, calculated charges, and managed billing.
• Reviewed and updated customer accounts regularly.
• Logged details of each customer contact and subsequent steps implemented.
• Actively searched for solutions and tackled challenges.
• Collaborated effectively with team members in daily operations.
• Conducted tasks remotely.

• Assisted individuals and businesses in securing working capital, personal loans, and startup loans to meet goals.
• Managed business development independently, earning commission based on total revenue.
• Prioritized tasks to ensure deadlines were met.

• Collaborated with sales director to identify business initiatives aimed at increasing mortgage loan insurance referrals.
• Addressed brokers' questions on compensation, processes, and order status through phone and email.
• Resolved frequent technical service problems.
• Oversaw record management procedures to ensure standards are met.
• Analyzed market dynamics to inform strategic decisions.

• Oversaw asset portfolio to enhance customer satisfaction levels.
• Educated staff in the application of various tools.
• Partnered with sales, support, operations and marketing to enhance customer experience.
• Religiously ensured broad proficiency in latest product details.
• Directed business expansion efforts targeting SMEs in Quebec.
• Led client meetings to determine their needs.

• Attended and promoted Allstate insurance at home shows.
• Assessed and refined user experience.
• Supplied customized insurance coverage options for travel, auto, and home.
• Built and sustained enduring business relationships.
• Closed important agreements, resulting in increased income.
• Adeptly administered claim management during calls and email exchanges.
• Engaged in efforts to boost client experience and business profitability.

• Handled inquiries through calls and electronic correspondence.
• Led initiatives to enhance customer satisfaction and revenue.
• Ensured resolution of tech issues in call environment.
• Fostered a strong sense of company culture and vision.
• Promoted IP Voice, mobile telephony, fixed line services.
• Evaluated customer expectations to elevate overall service standards.
• Provided details about warranty and reimbursement processes.