Summary
Overview
Work History
Education
Skills
Timeline
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Geovanni R. Johnson

12 Kildare Place, St. John's,NL

Summary

Knowledgeable about customer relationship management, workflow optimization and reporting. Top-notch leader and problem-solver looking for career advancement as a Customer Experience Coordinator.

Overview

14
14
years of professional experience

Work History

Customer Experience

TD Bank
11.2022 - Current
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
  • Assisted store manager and associates in branch layout and customer experience design, enhancing company reputation and garnering widespread support.

Night Auditor / Front Desk Agent

Holiday Inn Hotel
11.2021 - 12.2022
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.

Client Support Specialist

JMMB Bank
04.2010 - 08.2021
  • Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
  • Boosted customer retention rates through effective problem-solving and prompt communication.
  • Streamlined the support process by developing and implementing new procedures for more efficient case management.
  • Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
  • Expanded product knowledge by participating in ongoing training sessions and staying informed on industry updates.
  • Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.

Education

Associate of Arts - Business Administration

MUN University
St. John's, NL
12.2025

Associate of Arts - Sales And Marketing

University College of The Caribbean
Jamaica
07.2017

Skills

  • Technical Support
  • Performance Tracking
  • Decision Making
  • Customer Service

Timeline

Customer Experience

TD Bank
11.2022 - Current

Night Auditor / Front Desk Agent

Holiday Inn Hotel
11.2021 - 12.2022

Client Support Specialist

JMMB Bank
04.2010 - 08.2021

Associate of Arts - Business Administration

MUN University

Associate of Arts - Sales And Marketing

University College of The Caribbean

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Geovanni R. Johnson