Djazia Tazairt
Pointe-Claire,QC
Summary
As a Life Insurance and Wealth Products CSR, I specialize in Mutual Funds, Segregated Funds, Nominee accounts, and GICs. With a BA in Translation, I use strong communication skills to build relationships and provide clear, effective guidance. As a former Leadhand, I supported colleagues to improve team efficiency. Currently pursuing the Canadian Securities Course to expand my financial knowledge, I am committed to delivering exceptional service to clients and advisors.
Overview
17
17
years of professional experience
Work History
Family Break
08.2021 - Current
- Took a break for family caregiving and personal responsibilities
- Worked part-time and volunteered at my children’s school, developing skills in time management and community engagement
Financial CSR - Bilingual
Sun Life Financial
06.2016 - 08.2021
- Supported Mutual Funds, Segregated Funds, and GICs for client and nominee accounts
- Processed transactions and inquiries, ensuring accurate documentation
- Managed policy changes and cancellations for efficient client service
Financial CSR - Bilingual
Financière Sun Life
01.2014 - 06.2016
- Assisted with Mutual Funds and Segregated Fund transactions
- Provided high-quality service to clients and advisors, ensuring accuracy in documentation
Bilingual CSR
03.2013 - 01.2014
- Responded to inquiries on policies, accounts, and claims with empathy
- Educated customers on insurance products and resolved complex issues
Front Desk Manager
Clarion Hotel & Banquet Center
02.2011 - 12.2011
- Managed front office operations and guest satisfaction
- Coordinated staff schedules and trained new employees
English Language Teacher
Hopeland Institute
08.2010 - 12.2010
- Taught English to students at various levels and provided feedback on progress
French E-business Coordinator
04.2009 - 08.2010
- Built websites, managed contracts, and provided client training
- Addressed customer queries and processed orders
Front Desk Clerk/Night Auditor
Holiday Inn Hotel & Conference Center
10.2007 - 07.2010
- Managed front desk operations, guest check-ins, and cash handling
- Conducted nightly audits and ensured transaction accuracy
Education
Bachelor's degree - Translation - Arabic, French, and English
Formation Institute of Translation, Algiers University
06.2002
Skills
- Call center experience
- Customer focus
- Complaint handling
- Active listening
- Critical thinking
- Professional telephone demeanor
- Microsoft outlook
- Relationship building
- Computer proficiency
- Documentation
- Payment processing
- Call management
- Problem resolution
- Customer education
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Family Break
08.2021 - Current
Financial CSR - Bilingual
Sun Life Financial
06.2016 - 08.2021
Financial CSR - Bilingual
Financière Sun Life
01.2014 - 06.2016
Bilingual CSR
03.2013 - 01.2014
Front Desk Manager
Clarion Hotel & Banquet Center
02.2011 - 12.2011
English Language Teacher
Hopeland Institute
08.2010 - 12.2010
French E-business Coordinator
04.2009 - 08.2010
Front Desk Clerk/Night Auditor
Holiday Inn Hotel & Conference Center
10.2007 - 07.2010
Bachelor's degree - Translation - Arabic, French, and English
Formation Institute of Translation, Algiers University
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