Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

D'JANET TINGLE

Summary

Dynamic and results-oriented professional seeking a position as a Customer Service Representative or Administrative Assistant, offering a strong background in client relations and organizational support. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, while maintaining keen attention to detail in administrative tasks. Committed to delivering exceptional service and fostering positive relationships, contributing to team success and organizational goals. Eager to leverage expertise in a fast-paced environment that values proactive support and customer engagement.

Overview

21
21
years of professional experience

Work History

HR Team Support/ Receptionist

Masco Canada Ltd.
01.2024 - 01.2025
  • Participated as the first point of contact for employees and visitors, managing office logistics, seating arrangements, and site visits, ensuring a professional and organized workplace
  • Assisted in planning and executing company events, including town hall meetings, team engagement activities, and office procedures
  • Provided administrative assistance for HR activities, including interview coordination, onboarding preparation, and maintaining internal communication platforms

Staffing & Recruitment Coordinator

HCR Personnel Solutions Inc.
01.2023 - 01.2024
  • Managed incoming calls and inquiries to ensure prompt and complete customer service
  • Interviewed prospective employees for suitability matching client requirements
  • Maintained complete and accurate personnel files, documented interview details, and evaluated qualifications and suitability for employment as per client needs
  • Facilitated pre-employment orientation sessions and workshops focused on best practices

Production Associate

Marwood International Fabrication Ltd.
01.2022 - 01.2023
  • Produced quality auto parts in a safe manner to meet production requirements, shift quotas, deadlines, and hourly cycle counts
  • Maintained accurate production records and loaded parts into containers according to MOS

Fulfillment Associate

Amazon Canada Fulfillment Services
01.2020 - 01.2022
  • Stowed and packed inventory for Amazon customer orders using an RF Scanner
  • Received and prepped inventory items onto carts/totes from the receiving conveyor
  • Complied with the company's health and safety policies and protocols

Office Administrator

Transline Group Canada (Canadian Tire)
01.2019 - 01.2020
  • Conducted various administrative and clerical tasks such as drafting correspondence, data entry into the company client database, performing filing, and faxing duties
  • Escalated emails dealing with customer service complaints to provide efficient resolution of issues
  • Processed merchandise orders for clients, suppliers, and the company
  • Handled the processing of warranties, returns, and dispositions
  • Maintained the National Sports and Pro Hockey Life e-commerce website content
  • Trained fresh staff in customer service, order processing, and clerical duties

Client Services Representative

Aveda Canada
01.2013 - 01.2019
  • Coordinated guests' appointments on behalf of Civello Salon and Spa, Michael Anthony Salon Spa, and the Aveda Institutes across North America
  • Dealt with the guests' needs and desires in a high-quality professional and positive manner
  • Resolved guest escalations with the utmost care and concern

Assistant Site Manager

In Storage Self Storage (Storage Mart)
01.2007 - 01.2013
  • Assisted with leasing of the facility space and the development of marketing strategies
  • Prepared reports and statistics related to areas of responsibility
  • Responsible for the timely and accurate updates to client's status reports

Web Solutions Consultant

SBS Solutions Inc.
01.2006 - 01.2007
  • Contacted existing clients; provided information regarding updates to online accounts
  • Provided input into web design for goods or services in-order to suit the client's needs
  • Conducted sale transactions through Internet-based electronic commerce
  • Consulted with clients after sale to resolve problems and to provide ongoing support

Customer Contact Agent

Optima Communications Inc.
01.2004 - 01.2006
  • Solicited Scotiabank Visa Balance Protector Insurance to existing clients
  • Provided information about the advertised product and services
  • Recorded the customer's orders to be processed through verification

Education

Advertising

Humber College
Toronto, ON
04-2007

Ontario Secondary School Diploma - Academic Level

C.W. Jefferys C.I.
Toronto, ON
06-2005

Skills

  • Over 15 years of progressive experience within the customer service, sales, administrative, and supply chain industries
  • Effective time management, clear communication, proficient data entry, administrative support, customer/client relations, and strong organizational skills
  • Patient and friendly with strong interpersonal skills
  • Proficient computer skills in MS Office applications (Word, Excel, Outlook, Power Point) and the Internet

Languages

English
Native or Bilingual

Timeline

HR Team Support/ Receptionist

Masco Canada Ltd.
01.2024 - 01.2025

Staffing & Recruitment Coordinator

HCR Personnel Solutions Inc.
01.2023 - 01.2024

Production Associate

Marwood International Fabrication Ltd.
01.2022 - 01.2023

Fulfillment Associate

Amazon Canada Fulfillment Services
01.2020 - 01.2022

Office Administrator

Transline Group Canada (Canadian Tire)
01.2019 - 01.2020

Client Services Representative

Aveda Canada
01.2013 - 01.2019

Assistant Site Manager

In Storage Self Storage (Storage Mart)
01.2007 - 01.2013

Web Solutions Consultant

SBS Solutions Inc.
01.2006 - 01.2007

Customer Contact Agent

Optima Communications Inc.
01.2004 - 01.2006

Advertising

Humber College

Ontario Secondary School Diploma - Academic Level

C.W. Jefferys C.I.
D'JANET TINGLE