Danika John
St. Albert
Summary
Proactive and goal-oriented professional with strong time management and problem-solving abilities. Known for dependability, flexibility, and a strong dedication to achieving results. Skilled in building strong relationships through clear communication and empathy, with proven experience in managing customer interactions and resolving issues efficiently.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/ Cashier/ Paint Sales Representative
Home Depot
04.2021 - Current
- Has learned effective communication skills and can successfully provide support in difficult workplace situations.
- Exceptional knowledge and experience with technology, including the use Point of Sales and COM systems, as well as answering the phone to assist customers with orders and other questions.
- Consistently helping and working with customers in a friendly, efficient manner.
- Uses effective time management skills to ensure that customers needs are satisfied while managing other tasks on the job.
Dinner Service
PDG Hospitality Corporation
08.2018 - 08.2020
Education
Office Assistant Program, Administrative Major Certificate -
MacEwan University
Edmonton, AB07-2025
Certificate - Pursue Discipleship
Vanguard College
Edmonton04-2021
High School Diploma - undefined
Bellerose Composite High School
St. Albert, AB06.2020
Skills
- Administrative support
- Critical thinking
- Conflict resolution
- Call management
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Word
- Active listening
- Customer service
Timeline
Customer Service Representative/ Cashier/ Paint Sales Representative
Home Depot
04.2021 - Current
Dinner Service
PDG Hospitality Corporation
08.2018 - 08.2020
High School Diploma - undefined
Bellerose Composite High School
Office Assistant Program, Administrative Major Certificate -
MacEwan University
Certificate - Pursue Discipleship
Vanguard College
Relavant Experience
Office Assistant Field Placement
Standard General, St. Albert, AB
Completed through Grant MacEwan University – Office Assistant Program
- Completed a four-week field placement as part of the Office Assistant program at Grant MacEwan.
- Gained hands-on experience in office administration, including document handling and daily workflow coordination.
- Developed proficiency in Microsoft Outlook, Word, and PowerPoint, along with electronic filing and document management systems.
- Supported front desk operations by directing phone calls and emails, performing routine administrative tasks, and assisting with various office duties as needed.
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