Damek Jones GODINA

The Specialised Interventionist Agent plays a critical role in ensuring the safety and security of both patients and staff within a psychiatric hospital setting. This position involves direct intervention in crisis situations, including instances of psychosis, mania, or violent behavior, to facilitate de-escalation and maintain a safe environment.

Key Responsibilities:

• Crisis Intervention:

• Respond promptly to Code White situations, providing immediate support to individuals in crisis, including those experiencing psychosis or aggressive behaviour.

•Employ de-escalation techniques and therapeutic communication to manage crises effectively and compassionately.

• Safety Assurance:

• Ensure the safety of all personnel and patients within the hospital environment, conducting regular assessments and monitoring high-risk areas.

• Collaborate with healthcare teams to implement safety protocols and respond to emergencies as required.

• Medication Administration:

•Assist in the administration of medications to patients.

•Document medication administration within intervention reports, and report any concerns to the nursing staff.

• Security Management:

• Oversee the security of the hospital and its grounds, including the surveillance of entry and exit points to prevent unauthorised access.

• Conduct routine inspections of the facility to identify potential security risks and implement corrective actions as necessary.

Skills:

• Crisis management and de-escalation skills

• Strong observational and analytical abilities

• Ability to handle sensitive and confidential information with discretion

• Proficiency in electronic record systems and documentation

• Patrolled assigned areas to check parks and public spaces for signs of disturbance.
• Answered emergency calls for help from citizens and municipal services.
• Supervised crowds at busy events to prevent injuries and property destruction.
• Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
• Maintained high standards of public safety by enforcing local laws and regulations.
• Enhanced community safety by conducting regular patrols in high-risk areas.
• Attended public gatherings to maintain order.
• Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Processed customer orders and accurately handled payment transactions.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Developed and managed relationships with customers to increase customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Applied waxes and protective treatments to vehicles for high-quality finishes.
• Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
• Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
• Assisted in training new staff members on proper car wash techniques and procedures.
• Contributed to increased sales by upselling additional services such as waxing and detailing.
• Cleaned and polished vehicle interiors and exteriors to high standards.
• Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.

• Graduation Dean's List, [Winter, 2023]
• Graduation Dean's List, [Fall, 2023]
• Graduation Dean's List, [Winter, 2024]
• Graduation Dean's List, [Fall, 2024]
• Graduation Dean's List, [Winter, 2025]
• Completed Coursework: First Aid, CPR (C), AED [2023]
• Professional Development Studies: Italian, [2023]
• Police Internship, [SPVM], Completed [2025]