Diyanne Irakoza

• Streamlined office processes by implementing efficient administrative systems and procedures.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
• Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.

• Supporting customers in a call center environment
• Interacting with customers professionally in a friendly manner
• Working in stressful situations, in a fast-paced environment
• Participating in peer development and knowledge sharing
• Dedication to attendance-a strong work ethic with attention to detail
• Communicating fluently in French & English-reading and comprehension skills
• Data entry and accurate record keeping.
• Developed strong relationships with clients through excellent customer service and regular followups.
• Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
• Provided timely feedback from customers to the product development team, contributing valuable insights into potential improvements or enhancements.
• Reduced installation time by streamlining processes and following best practices for ball system installations.

Administrative Work - (pandemic 2020-2022)

• Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
• Streamlined administrative processes by implementing efficient filing and organizational systems.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

• Provide customer service
• Operate the cash register
• Keep the place presentable
• Keep the section filled with produce
• Answer customer calls.

• Communicating and promoting the progress of all employment equity activities to employees
• Collaborating in the improvement of the self-identification questionnaire and the promotion of the workforce survey
• Identifying specific needs of designated groups within the organization
• Collaborating in the review of all employment policies and practices, written and unwritten, to ensure that they do not present employment barriers for designated group members
• Collaborating in the development, implementation and review of the employment equity plan
• Preparing and/or organizing presentations and/or training sessions for managers and staff regarding employment equity.

• Organize fundraiser events (Soup day, BBQ day, Soccer day)
• Prepare flyers to distribute
• Explain procedures to participants
• Join other Charity in the fundraiser outside of work
• Participate in Monthly meeting reviewing our commitments and set goals.

• Accompany clients to and from court
• Explain court procedures
• Encourage them to make positive choices
• Refer clients to agencies as needed, such as housing and/or shelters
• Supply clients with basic needs; food, bus tickets, access to a phone, etc
• Provide emotional support.