Diyana Arabu
Spring Valley
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
8
8
years of professional experience
Work History
Client Relationship Consultant IV
U.S Bank
05.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- work closely with small business owners to understand their needs and develop tailored solutions to improve their operations.
Client Relationship Consultant III
U.S Bank
04.2022 - 05.2024
- Strong knowledge of banking products and services, providing outstanding customer service, and ensuring sales and referral expectations are met.
- Attentive to customers' needs and a strong desire to educate clients on how to familiarize with self-service technologies, such as Co-Browse.
- Strong knowledge and experience in fostering and maintaining strong relationships with customers.
- Identify various customer needs and concerns that I use to provide effective and relevant financial advice that satisfies the goals and objectives of the customers.
- Managing a portfolio of accounts through monitoring their performance and risks.
- Evaluating clients' financial problems and conducting financial assessments.
- Evaluating loan risk and creditworthiness.
- Establishing financial strategies and suggesting suitable banking services and goods.
- Ability to evaluate adherence to internal controls, rules, and laws.
- Ability to evaluate and interpret accounting records and financial reports.
Relationship Manager
Bank of America
12.2020 - 04.2022
- Adhering to all operational, risk and regulatory policies and procedures while providing financially educated advice to clients
- Issuing auto loans, credit cards, line of credit, disputes and balance transfer applications among other financial services creating a strong book of business and community relations
- Seeking opportunities for upselling or cross-selling banking goods and services
- Growing the clientele and gaining new clients
- Attaining revenue and sales targets
- Ensuring adherence to pertinent banking rules and regulations
- Keeping abreast of modifications to financial legislation and providing clients with appropriate advice
- The ability to convey audit findings with precise documentation
- Maintaining high moral standards and honesty when dealing with private financial and operational data
- The evaluation of inventory valuation and the improvement of inventory processes
Bank Teller
Wells Fargo
08.2017 - 12.2020
- Provided account services to customers by receiving deposits and loan payments, cashing, checks, issuing savings withdrawals, and recording night drops deposits
- Assisted customers with inquiries that required creating referrals to the right book of business based on customer needs
- Supported branch with dual control vault responsibilities and audit controls
Education
Associate Degree - Public Health
Grossmont & Cuyamaca Community College
Skills
- Customer-Focused
- Proficient in Microsoft Office
- Microsoft Excel Expertise
- Conflict Resolution
- Employee Engagement Strategies
- Policy Execution
- Effective Time Management
- Payroll Administration
- Verbal and written communication
- Multi-unit operations management
- Performance monitoring
- Market research, forecasting, and analysis
- Bilingual in Arabic and Chaldean
- Sales Strategy Development
Languages
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Client Relationship Consultant IV
U.S Bank
05.2024 - Current
Client Relationship Consultant III
U.S Bank
04.2022 - 05.2024
Relationship Manager
Bank of America
12.2020 - 04.2022
Bank Teller
Wells Fargo
08.2017 - 12.2020
Associate Degree - Public Health
Grossmont & Cuyamaca Community College
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