Diya Verma
Montreal
Summary
Dynamic IT professional with strong communication skills and a solid foundation in hardware installation and software troubleshooting. Proven track record at APNNA Electronics, enhancing user satisfaction through effective technical support and contributing to custom software solutions. Adept at team collaboration and managing IT resources to meet business objectives efficiently.
Overview
1
1
year of professional experience
Work History
Package Handler
Fed Ex Ground
06.2024 - Current
- Operated material handling equipment to efficiently move packages within warehouse environment.
- Loaded and unloaded shipments, ensuring accuracy in package counts and descriptions.
- Maintained cleanliness and organization of work area to enhance safety standards.
- Collaborated with team members to streamline package sorting process for increased efficiency.
- Adapted quickly to changing priorities and tasks in fast-paced work environment.
IT Intern
APNNA Electronics
03.2025 - 05.2025
- Assisted in troubleshooting hardware and software issues for internal systems.
- Supported team in documenting technical processes and procedures.
- Contributed to user training sessions on new software applications.
- Managed inventory of IT supplies, ensuring timely availability of resources.
- Supported development of custom software solutions, aligning with specific business needs and objectives.
- Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
Education
DEP - Computing Support
Lester B. Pearson, VERDUN ADULT AND CAREER CENTRE
Montreal, QC05-2025
Skills
- Strong communication skills
- Hardware installation
- Mobile application development
- Team collaboration
- IT support experience
- Virtualization technology proficiency
- Database management proficiency
- Software troubleshooting
- Operating systems
- Microsoft office
Timeline
IT Intern
APNNA Electronics
03.2025 - 05.2025
Package Handler
Fed Ex Ground
06.2024 - Current
DEP - Computing Support
Lester B. Pearson, VERDUN ADULT AND CAREER CENTRE
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