Moksh Swaroop

• Trained cashiers on the POS system usage, service protocols, and company policy, boosting team performance
• Upsold YMCA memberships to 28% of customers, contributing to increased store loyalty
• Worked with the customer service desk to handle 20+ daily inquiries and complaints, maintaining a high standard of service
• Improved customer satisfaction by 47% by offering assistance and providing information about promotions

▪ Started a business venture during pandemic
▪ Business owner
▪ Responsible of preparing the food and cooking
▪ Responsible for the inventory.
▪ Responsible for the accounts

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

• Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
• Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
• Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
• Maintained well-organized mise en place to keep work consistent.
• Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
• Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
• Seasoned and marinated cuts of meat, poultry and fish.
• Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
• Mastered a variety of cooking equipment, including ovens, grills, and fryers, to produce diverse menu items with consistent quality.
• Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
• Planned and directed high-volume food preparation in fast-paced environment.
• Gained valuable insights into the inner workings of a successful restaurant by actively participating in all aspects of kitchen operations.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.