DIYA SHIJU MAMMEN
London
Summary
A dedicated and compassionate social work professional with three years of experience with RSW registration. Experienced in addiction and mental health services, child protection, and counseling, with expertise in intake assessments, case management, crisis intervention, and interdisciplinary collaboration. Committed to delivering client-centered care, fostering supportive environments, and promoting overall well-being. Strong communication and organizational skills ensure effective service delivery and positive client outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Development Service Worker
PHSS
05.2023 - Current
- Deliver client-centered care and mental health support to individuals with developmental disabilities and co-occurring mental health and behavioral needs in residential, community, and workplace settings.
- Monitor and document clients emotional and behavioral health using electronic health records; report changes to the interdisciplinary team to ensure timely interventions and person-directed planning.
- Apply trauma-informed while assisting with personal care, emotional regulation, and routine medical procedures.
- Foster a safe, inclusive, and non-judgmental space, using de-escalation strategies and verbal support to manage distress, crisis episodes, and challenging behaviors.
- Collaborate closely with families, mental health clinicians, behavior therapists, and healthcare providers to ensure holistic, wraparound support tailored to each individual’s needs.
Student Placement
The Salvation Army, Centre of Hope
01.2024 - 04.2024
- Conducted intake interviews and screenings for individuals entering the Recovery Community Centre and Withdrawal Management Centre, ensuring accurate assessment of needs and appropriate placement within the program.
- Participated in group therapy sessions, providing compassionate support and facilitating discussions aimed at fostering community and encouraging recovery.
- Observed client interactions and behaviors, honing my ability to recognize signs of distress and intervene effectively.
- Collaborated with the multidisciplinary team to develop creative solutions for addressing the diverse needs of clients, contributing to individualized treatment plans.
- Assisted in the implementation of communication improvement strategies, fostering a supportive and inclusive environment within the center.
Social worker
District Child Protection Unit
01.2022 - 04.2022
- Improve operational standards through reviews of employee performance, coaching, counselling, and recognition.
- Assess, evaluate, conduct initial and ongoing case management of children and family services.
- Develop, review, update and ensure implementation of strength-based service plans for each child in care or custody including risk assessment, safety plans and goals.
- Works well with limited supervision. Exercises strong time management skills. Takes direction on career development.
- Attending home and foster care visits; transport children to health, social services or other agency-related appointments as required.
Intern Counsellor
Quilon Social Service Society
01.2019 - 04.2019
- Collects data about patients through case history, psychological tests, and/or observational techniques.
- Evaluates data to identify causes of problems and to determine proper therapeutic approach or referral to other specialists.
- Provides consultation to interdisciplinary staff regarding psychosocial factors related to health.
- Establishes and maintains case files, referrals, and other related documents for the treatment of clients.
- Assists patients in achieving compliance and improving adherence to the plan of care, notifying primary care physician of issues.
Education
Postgraduate Diploma - Addiction and Mental Health
Fanshawe college
London, Ontario04.2024
Postgraduate Diploma - Retirement Residence Management
Fanshawe college
London, Ontario04.2023
Bachelor of Social Work - undefined
Mahatma Gandhi University
India03.2021
Skills
- Registered Social Worker (RSW) with OCSWSSW
- Knowledge in Community resources
- Knowledge in Addiction and Mental Health
- Case Management
- Crisis Intervention Techniques
- Understanding of Mental Health Conditions
- Psychosocial Assessment
- Risk assessment
- Individual and Group Counselling
- De-escalation Techniques
- Trauma Informed Approach
- Cultural Competency in Crisis
Languages
English
Full Professional
Hindi
Professional Working
Tamil
Limited Working
Certification
- Crisis Prevention Intervention
- First Aid & CPR
- Police Vulnerability Check
Timeline
Student Placement
The Salvation Army, Centre of Hope
01.2024 - 04.2024
Development Service Worker
PHSS
05.2023 - Current
Social worker
District Child Protection Unit
01.2022 - 04.2022
Intern Counsellor
Quilon Social Service Society
01.2019 - 04.2019
Postgraduate Diploma - Retirement Residence Management
Fanshawe college
Bachelor of Social Work - undefined
Mahatma Gandhi University
Postgraduate Diploma - Addiction and Mental Health
Fanshawe college