Diya Sharma
Summerside,Canada
Summary
Compassionate and driven Community and Justice Services graduate with practical experience supporting individuals facing mental health challenges, crises, and systemic barriers. Proven expertise in trauma-informed, client-centered, and anti-oppressive practices, with strong skills in de-escalation, crisis intervention, and advocacy. Multilingual and culturally responsive, with a deep commitment to youth empowerment, equity, and inclusive community development. Certified in First Aid, CPR, SafeTALK, and additional safety and mental health training, bringing both heart and professionalism to every client interaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
Paragon Security
03.2025 - 06.2025
- Monitor and patrol assigned premises to ensure safety and security of the workplace campus.
- Respond promptly to security incidents, emergencies, and disturbances.
- Assist clients and contractors by granting access and ensuring compliance with security protocols.
- Conduct regular checks of base offices, technical rooms, and other areas.
- Provide excellent customer service by addressing inquiries and resolving concerns efficiently.
Emotional Support Worker
Certified Listener Society
09.2024 - 04.2025
- Provide emotional support to clients during difficult times or crises through active listening and empathy.
- Assist individuals in navigating emotional distress while ensuring their safety and well-being.
- Respond calmly and effectively to emergency and crisis situations.
Customer Service Outbound Sales Representative
IO Solutions Call Centre
10.2023 - 11.2024
- Handled 90+ daily calls, engaging with clients to sign up for services, retrieve data, and resolve inquiries.
- Generated weekly progress reports and exceeded sales targets.
- Build strong relationships with customers through effective communication and problem-solving.
- Analyzed feedback to improve services and enhance customer satisfaction.
Education
Diploma - Community and Justice Services
Humber Polytechnic
Toronto, ON06-2025
High School -
B.C.M. Arya Model Senior Secondary School
Ludhiana, Punjab03.2022
Skills
- Strong communication and interpersonal skills
- Crisis intervention and conflict resolution abilities
- Knowledge of trauma-informed care principles
- Cultural competency and multilingual communication
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Ability to work independently and collaboratively
- Strong organizational and documentation skills
- Familiarity with justice policies, ethical frameworks, and case management processes
- Security and risk assessment skills
- Understanding of restorative justice principles and practices
Certification
- First Aid
- CPR Level-C
- Security Guard License
- Immunization Clearance
- Health & Safety Certificate
- CRJMC
- SafeTALK (Suicide Alertness For Everyone)
- Vulnerable Sector Check
- Smart Serve
Timeline
Security Guard
Paragon Security
03.2025 - 06.2025
Emotional Support Worker
Certified Listener Society
09.2024 - 04.2025
Customer Service Outbound Sales Representative
IO Solutions Call Centre
10.2023 - 11.2024
Diploma - Community and Justice Services
Humber Polytechnic
High School -
B.C.M. Arya Model Senior Secondary School
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