Diya Patel

Provided vision and leadership for developing, implementing, maintaining and integrating People systems that are aligned with People objectives and strategy

• Led cross-functional collaboration with IT, Payroll, Compensation, Benefits, People Business Partner and external vendors, driving the successful implementation and maintenance of HRIS initiatives at Dropbox
• Maintained critical integrations between HRIS and applications within Dropbox and third-party vendors, ensuring streamlined operations
• Collaborated with Internal Audit to design and implement robust procedures in alignment with SOX Compliance requirements.
• Steered multiple M&A initiatives, providing pivotal HRIS support and fostering harmonious system transitions.
• Managed vendor relationships and negotiated contracts for HR technology solutions to ensure cost effectiveness and quality service
• Collaborated with the Project Management Office (PMO) to institute a comprehensive project int process and facilitated the adoption of JIRA for enhanced project management efficiency
• Successfully advocated for the adoption of Workday applications among business stakeholders, resulting in system consolidation and automation, yielding a remarkable cost-saving of over $1 million in external technology expenses.
• Established a resilient offshore/ongoing working model, enhancing operational efficiency and reducing costs by catering to business needs across multiple time zones.
• Designed and executed various people technology projects, including the integration of new tools and systems to streamline processes.
• Drove continuous improvement initiatives for people technology processes to enhance user experience and optimize workflow

Professional Services Consultant with certifications in Workday HCM, Talent and Performance, Recruiting, Compensation and Learning

• Successfully managed the end to end deployment of over 50 Workday implementations spanning various functional domains, ensuring seamless transitions from requirements gathering to post-
  production support.
• Delivered impactful recommendations to customers on optimizing business processes and
  configurations, aligning solutions with industry best practices to enhance overall efficiency and
  effectiveness
• Implemented internal tools, equipping consultants within Professional Services with streamlined
  resources to expedite and enhance the efficiency of Workday implementations across projects.
• Collaborated with cross functional teams internally and externally, in providing requirements for
  inbound and outbound integrations for Recruiting, Payroll, Benefits, and Identity Management systems
• Offered strategic guidance to customers regarding the Workday support model post-implementation
  providing invaluable insights into optimizing ongoing operational efficiency and performance during
  crucial production support phase.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.

Manager of HRIT Operations across Global Compensation Centers of Excellence in India and Argentina

• Managed the implementation of the Compensation Administration Tool, encompassing requirements
  gathering, rigorous testing, and successful deployment across all global geographies.
• Established Global Compensation Service Centers in India and Argentina within a remarkable
  three - month timeframe in 2010. Led the staffing and training efforts for 20 resources across
  centers, ensuring swift and proficient operations
• Pioneered the creation of Service Level Agreements (SLAs) between Service Centers and the CIO,
  fostering a structured framework for prioritizing requests, managing issues, and implementing robust
  risk mitigation strategies.
• Proactively identified opportunities for process migration, facilitating the seamless transition
  additional work to the Service Centers, thereby optimizing operational effectiveness
• Undertook a leadership role in providing comprehensive training across Service Centers for Siebel usage standards, overseeing the implementation of standardized tools and processes for enhanced efficiency and consistency

Program manager for customized PeopleSoft HR solution for a leading pharmacy benefits client

• Collaborated with multiple project managers to define and establish comprehensive project requirements, priorities, and deadlines, simultaneously managing five projects with approximately four-
  month lifecycles each.
• Demonstrated adeptness in orchestrating seamless project execution.
• Exhibited effective communication skills by preparing and delivering regular project and program updates across technology, operations, and benefits groups for each of the concurrent projects, fostering transparency and alignment across diverse teams.
• Distinguished as a subject matter expert in various HR processes, including termination (death and
  retirement) , job changes, new hire onboarding, and compensation management. Leveraged expertise
  to drive efficient and compliant HR operations
• Innovatively compiled and streamlined processes for the creation and maintenance of system data
  monitors. This initiative significantly enhanced efficiencies in detecting data anomalies, contributing to
  proactive issue resolution and data integrity maintenance.
• Trained offshore associates on client processes and system functionality, and assisted in the creation
  Standard Operation Procedure (SOP) documents in order to streamline troubleshooting of issues.