Diya Patel
Toronto,ON
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
TIM HORTONS
Toronto
09.2022 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Performed data entry tasks accurately and in a timely manner
- Assisted with training and mentoring new team members.
Administrative Assistant
Umrigar Memorial School
Surat, India
01.2021 - 04.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
DIPLOMA IN MARKETING MANAGEMENT -
CENTENNIAL COLLEGE
09.2023
Skills
- Microsoft Word
- Microsoft Excel
- Data Entry
- Documentation And Reporting
- Payroll Processing
- Calendar coordination
- Strong Work Ethic
- Call Management
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TIM HORTONS
09.2022 - Current
Administrative Assistant
Umrigar Memorial School
01.2021 - 04.2022
DIPLOMA IN MARKETING MANAGEMENT -
CENTENNIAL COLLEGE
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