Diya Mathew

Order Processing and Inventory Management:
• Review requisition orders for accuracy and verify that materials, equipment, and
stock are not available from current inventories.
• Source and obtain price quotations from catalogs and suppliers and prepare
purchase orders.
• Process purchases within established purchasing authority.
Supplier Coordination and Contract Management:
• Consult with suppliers and review quotations to ensure competitive pricing and
quality.
• Determine or negotiate contract terms and conditions, award supplier contracts,
or recommend contract awards based on specific order criteria.
• Work closely with distribution and manufacturer partners to effectively process
purchase orders.
Delivery Scheduling and Logistics:
• Establish logistics of delivery schedules, monitor progress, and contact clients
and suppliers to resolve any issues.
• Contact suppliers to schedule deliveries and address any shortages, missed
deliveries, or other supply chain issues.
Client and Internal Collaboration:
• Collaborate with internal teams regarding order processing matters.
• Respond to customer service inquiries, clarify requirements, and provide
information as needed.
Billing and Financial Processing:
• Manage backorders to facilitate timely client billing.
• Calculate the cost of orders and route invoices to appropriate accounts for
processing.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.