Diya Goti
Winnipeg
Summary
Talented student with industrious and systematic approach to learning information. Open and clear worker with disciplined execution and methodical nature. Extensive knowledge of research and software skills. Offering strong foundation in IT principles and eagerness to learn and grow within educational environment. Brings solid understanding of computer systems and networks, combined with skills in troubleshooting and customer support. Ready to use and develop technical support and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Walmart
05.2023 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Created a customer support strategy to increase customer retention.
- Conferred with sales teams and team leaders to communicate targets, boost revenue, and improve promotional strategies.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Took ownership of customer issues and followed problems through to resolution.
IT Student Assistant
University of Manitoba
08.2023 - 05.2024
- Streamlined processes by creating documentation and training materials for end-users on various software applications.
- Demonstrated strong customer service skills while providing technical support to users via phone or in person at help desk stations.
- Supported the development of departmental websites by writing and debugging code in HTML, CSS, and JavaScript, ensuring consistent design and functionality.
- Provided technical support for student and staff inquiries related to web applications, troubleshooting common issues and resolving them efficiently.
- Collaborated with team members to update SharePoint sites, including content management and basic customization tasks.
- Adapted quickly to new technologies and software tools introduced during projects, demonstrating flexibility and eagerness to learn.
- Communicated technical concepts to non-technical users, simplifying complex ideas to ensure clarity and understanding
Education
Bachelor of Science - Computer Science
University of Manitoba
Winnipeg, MB12-2027
Skills
- Microsoft outlook, word, and Excel
- Customer focused
- Software installation
- User training
- Programming languages
- Software testing
- Web development
- Document processing
- Record keeping
- Data organization
- File management
- Project management
- Teamwork and collaboration
- Problem-solving
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
IT Student Assistant
University of Manitoba
08.2023 - 05.2024
Customer Service Manager
Walmart
05.2023 - Current
Bachelor of Science - Computer Science
University of Manitoba
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