Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Activities
Generic

Diya Gandhi

Delta,BC

Summary

A driven and well-organised young project manager with practical experience in team coordination, timeline management, and making sure projects are completed on time. Skilled in collaborating with clients and other stakeholders to guarantee excellent outcomes. I'm eager to use my project management expertise to assist design firms in effectively achieving their objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Freelancer Brand Marketing

Rakesh Advertising Pvt Ltd.
04.2021 - Current
  • Developed creative briefs and collaborated with internal teams to ensure brand consistency across all design projects.
  • Monitored project schedules and ensured that creative assets were delivered according to client specifications.
  • Conducted competitor analysis and market research to inform design strategies and improve brand positioning.

Senior Front Staff/Restaurant Hostess

Choice Indian Restaurant
06.2024 - 06.2025
  • Greet guests warmly upon arrival and create a welcoming first impression and manage reservations, walk-ins, and waitlists using POS.
  • Escort guests to assigned tables and provide menus, ensuring timely seating and smooth guest flow.
  • Communicate effectively with servers, kitchen staff, and management to coordinate seating and optimize table turnover.
  • Handle guest inquiries, concerns, and complaints professionally and promptly to ensure customer satisfaction.
  • Maintain an organized and clean reception and dining area throughout service hours.
  • Performed opening and closing duties such as setting up workstations, stocking ingredients, preparing sauces and cleaning utensils.
  • Orchestrated smooth and seamless workflow between the kitchen and tables in fast-paced restaurant.
  • Observed sanitation practices when handling food products or utensils during meal preparation.

Project Management Intern

iPOTS KIDS
08.2024 - 12.2024
  • Created and managed a project plan to implement the iPOTS KIDS curriculum.
  • Worked closely with designers, educators, and other team members to meet project goals.
  • Kept track of project progress using Asana, and regularly updated stakeholders.
  • Identified potential risks and took steps to prevent delays.
  • Ensured all project documents were organized correctly and up to date.

Cashier-Store Associate

Panchavati Grocery Store
05.2023 - 04.2024
  • Greeted members and ensured prompt, courteous service while answering questions and providing information on promotions.
  • Assisted with packaging customer orders, and ensured secure handling of merchandise.
  • Maintained cleanliness and safety of front-end area; responded immediately to spills or trip hazards.
  • Retrieved and organized carts and flatbeds from the parking lot to ensure availability and orderliness.
  • Supported cashier operations by retrieving merchandise, register supplies, and item numbers to streamline checkout.
  • Retrieved and organised carts and flatbeds from the parking lot to ensure availability and orderliness.
  • Participated in store opening and closing duties, including restocking registers, returning unsold items, and tidying work areas.

Store Associate

H&M Retail
06.2023 - 12.2023
  • Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Demonstrated product knowledge to provide recommendations and increase sales opportunities.
  • Handled customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Sales Associate

IMS People Possible
01.2022 - 12.2022
  • Assisted clients by identifying service needs and recommending suitable solutions.
  • Maintained professional relationships with customers to ensure long-term engagement and satisfaction.
  • Conducted initial phone screenings and interviews, assessing candidate qualifications effectively.
  • Managed applicant tracking systems (ATS) and updated customer data accurately.
  • Utilized CRM platforms to maintain client records and track service interactions.

Intern Programming and Content Creator

Radio One
07.2021 - 10.2021
  • Researched and curated engaging content to enhance audience interaction.
  • Managed social media platforms and responded to audience inquiries.
  • Planned and executed virtual and in-person engagement events to boost audience engagement.

HR Intern

Divya Bhaskar Pvt Ltd
01.2021 - 03.2021
  • Assisted with the development and implementation of HR policies and procedures.
  • Conducted reference checks and ensured accurate employee data management.
  • Supported onboarding processes, including orientation and paperwork completion.

Education

Post-Degree Certificate - Project Management

Sheridan College Institute of Technology And Advanced Learning
01.2025

Post-Degree Certificate - Marketing Management - Entrepreneurship

Trent University
Oshawa, ON
12.2023

BBA - Management Studies

GLS University
Ahmedabad, Gujarat
04.2021

Skills

  • Customer Service Excellence
  • Sales and Needs Assessment – Skilled at identifying customer needs, explaining financial concepts clearly, and recommending appropriate solutions
  • Attention to detail
  • Problem-solving
  • Digital Banking Promotion – Experienced in encouraging the use of digital and self-service banking options to enhance customer convenience
  • Technical Proficiency – Project Management: Asana, Trello, Microsoft Project; CRM Tools: Salesforce, HubSpot; MS Office: Word, Excel, PowerPoint; Design Tools: Adobe Photoshop, Canva
  • Communication and Problem-Solving – Strong interpersonal skills, with the ability to explain complex concepts in a clear and concise manner
  • Target-Based Performance – Success in exceeding performance targets while contributing positively to a team-oriented environment

Languages

English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual

Certification

  • Certificate of Level 1 Training of GSA, Hilton University
  • Successfully executed the capstone project for iPOTS KIDS by developing and delivering a comprehensive curriculum within project constraints.
  • Basic and Advanced formula of Microsoft Excel
  • Stukent Certified in Marketing Principles Simternship

Timeline

Project Management Intern

iPOTS KIDS
08.2024 - 12.2024

Senior Front Staff/Restaurant Hostess

Choice Indian Restaurant
06.2024 - 06.2025

Store Associate

H&M Retail
06.2023 - 12.2023

Cashier-Store Associate

Panchavati Grocery Store
05.2023 - 04.2024

Sales Associate

IMS People Possible
01.2022 - 12.2022

Intern Programming and Content Creator

Radio One
07.2021 - 10.2021

Freelancer Brand Marketing

Rakesh Advertising Pvt Ltd.
04.2021 - Current

HR Intern

Divya Bhaskar Pvt Ltd
01.2021 - 03.2021

Post-Degree Certificate - Marketing Management - Entrepreneurship

Trent University

BBA - Management Studies

GLS University

Post-Degree Certificate - Project Management

Sheridan College Institute of Technology And Advanced Learning

Activities

  • Professional Market Research on Online Shopping: Understanding Consumers Perspective and Preferences.
  • Developed a business proposal for Serene, a Virtual Reality Wellness Retreat, encompassing market research, financial planning, and implementation strategies.

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Diya Gandhi