Diya Gandhi
Mississauga,ON
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intern Programming and Content Creator
Radio One
Ahmedabad, Gujarat, Ahmedabad
07.2021 - 10.2024
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Set specific goals for projects to measure progress and evaluate end results.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Sourced relevant images, graphics, audio files, video clips for use in digital content.
- Provided support during live events by creating real-time updates via social media outlets.
- Created compelling visuals to accompany written content.
- Ensured all published content adhered to best practices in terms of SEO optimization.
Guest Service Agent
Hilton Garden Inn Toronto
Ajax, Ontario
05.2023 - 07.2024
- Demonstrate adept communication skills to address guest inquiries with clarity and professionalism, both in-person and over the phone.
- Effectively communicated and addressed concerns to ensure room readiness through collaboration with housekeeping.
- Displaying efficient time management capabilities, effectively completing responsibilities such as report preparation and audit procedures during the night shift.
- Executed financial transactions with proficiency while maintaining precise accounting records, demonstrating meticulous attention to detail in reconciling guest accounts and generating accurate financial reports.
- Uphold high standards of customer service, extending warmth and professionalism to guests, even during unconventional hours.
- Navigate and leverage hotel management systems and point-of-sale software with proficiency, ensuring seamless financial and operational processes.
Hotel Front Desk Clerk
Crown Plaza
Ahmedabad, Gujarat, India
03.2022 - 04.2023
- Promptly, ensuring a seamless guest experience.
- Prompted facilities, amenities, and activities.
- Assisted guests with check-in and check-out procedures as needed.
- Processed payments from customers for room charges and incidentals.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Served as the first point of contact for emergencies requiring evacuation or security personnel.
- Answered phone calls and responded to inquiries from guests or other departments professionally.
- Greeted guests upon arrival, provided customer service, and checked in and checked out hotel guests.
Sales Associate
IMS People Possible
Ahmedabad, Gujarat, India
10.2021 - 03.2022
- Provided guidance to employers on interviewing techniques and selection criteria.
- Conducted reference checks for shortlisted candidates.
- Regularly monitored progress of active searches against set timelines.
- Utilized social media networks for sourcing passive job seekers.
- Coordinated interview schedules between hiring managers and applicants.
- Developed and maintained relationships with hiring managers to understand their needs and preferences.
- Assisted in onboarding activities such as background checks, orientation sessions.
- Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
- Managed applicant tracking systems including inputting candidate data into the system.
- Managed and updated recruitment ATS and CMS software.
- Managed full-cycle recruiting processes for managerial and executive-level vacancies.
- Hired employees and processed hiring-related paperwork.
- Prepared or maintained employment records using human resources management system software.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
HR Intern
Divya Bhaskar Pvt Ltd
Ahmedabad, Gujarat, India
01.2021 - 02.2021
- Performed administrative tasks such as filing paperwork or entering data into databases.
- Assisted with the development and implementation of HR policies and procedures.
- Worked closely with payroll department to verify accuracy of employee information.
- Conducted reference checks on prospective candidates.
- Understood the onboarding process for new hires, including orientation and paperwork completion.
Education
Post-Degree Certificate - Project Management
Sheridan College Institute of Technology And Advanced Learning
Mississauga01-2025
Post-Degree Certificate - Marketing Management - Entrepreneurship
Trent University
Oshawa, ON06-2024
BBA - Management Studies
GLS University
Ahmedabad, Gujarat, India01-2021
Skills
- Project Support and Scheduling
- Interpersonal and Social Skills
- Spreadsheet tracking
- Recordkeeping and Research
- Client Relationships
- Experience in managing budgets and financial documents
- Proficiency with Microsoft Word, Excel, Project and Editing Software - Adobe Photoshop and Canva
- Detail Oriented and able to handle multiple tasks simultaneously
- Ability to work independently and as part of a team
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Certification
- Certificate of Level 1 Training of GSA, Hilton University
- Basic and Advanced formula of Microsoft Excel
- Stukent Certified in Marketing Principles Simternship.
Accomplishments
- Business Proposal - Serene, a Virtual Reality Wellness Retreat. From market research to finances to marketing and implementation
Affiliations
- Professional Market Research on Online Shopping: Understanding Consumers Perspective and Preferences.
Timeline
Guest Service Agent
Hilton Garden Inn Toronto
05.2023 - 07.2024
Hotel Front Desk Clerk
Crown Plaza
03.2022 - 04.2023
Sales Associate
IMS People Possible
10.2021 - 03.2022
Intern Programming and Content Creator
Radio One
07.2021 - 10.2024
HR Intern
Divya Bhaskar Pvt Ltd
01.2021 - 02.2021
Post-Degree Certificate - Project Management
Sheridan College Institute of Technology And Advanced Learning
Post-Degree Certificate - Marketing Management - Entrepreneurship
Trent University
BBA - Management Studies
GLS University
- Certificate of Level 1 Training of GSA, Hilton University
- Basic and Advanced formula of Microsoft Excel
- Stukent Certified in Marketing Principles Simternship.
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