Diya
Owen Sound,ON
Summary
Dedicated professional with a history at No Frills, adept in customer service and maintaining professionalism. Demonstrated ability to enhance guest relations through empathetic service and effective complaint resolution. Skilled in accurate cash handling and fostering positive customer interactions, contributing to a significant improvement in guest experience satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
No Frills
Owen Sound, ON
11.2024 - Current
- Executed efficient handling of customer payments via cash and credit cards.
- Detailed current promotional activities.
- Facilitated positive customer interactions through warm greetings.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Guest Service Associate
C&P Delicious Food
Owen Sound
03.2024 - 08.2024
- Shared guest feedback with management to drive future enhancements.
- Handled phone calls for inquiries by providing accurate information.
- Provided friendly and attentive service by greeting guests warmly upon arrival.
- Identified potential service gaps to enhance guest experience.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
Education
Business Administration And Management
North American Business of Science And Language
Mississauga, ONSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
QuickBooks Desktop
References
Pawanpreet
Night Auditor Best Western Inn On The Bay, Owen Sound,ON
Cell: (647) 629-0879
Email: impawanpreet123@gmail.com
Timeline
Cashier
No Frills
11.2024 - Current
Guest Service Associate
C&P Delicious Food
03.2024 - 08.2024
Business Administration And Management
North American Business of Science And Language