Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Languages
Volunteer Work
References
Timeline
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Dixie Schumann

Dixie Schumann

Vancouver,BC

Summary

Dynamic hospitality professional with a strong background in restaurant group sales, event planning, and front-of-house service. Proven ability to generate over $900,000 in annual revenue through strategic sales initiatives, and exceptional client service. Experienced in coordinating high-volume events for up to 300 guests, leading teams, and ensuring seamless execution. Skilled in optimizing logistics, elevating guest experiences, and enhancing brand presence through effective marketing, and service excellence.

Overview

12
12
years of professional experience

Work History

Group Sales Coordinator

Trattoria Il Mulino
Nashville, TN
09.2022 - 07.2025
  • Manage group sales and bookings, generating $900,000+ revenue annually
  • Coordinate events for up to 300 guests, ensuring seamless execution
  • Design custom menus and outsource event elements like decor and florals
  • Enhance restaurant visibility through social media and marketing events
  • Support management by acting as floor manager and assisting staff
  • Designed customized floor plans and event layouts aligned with client vision
  • Collaborated with the team to assist in setup and ensure flawless execution

Senior Server

The Rudder
Vancouver
06.2019 - 08.2022
  • Trained staff, enhancing service and knowledge, boosting team efficiency
  • Managed events for 100 guests, optimizing logistics and satisfaction
  • Guided menu choices, increasing sales by upselling
  • Worked with kitchen to ensure timely, accurate orders
  • Created social media content, boosting brand visibility
  • Optimized customer satisfaction through menu expertise and efficient service, consistently surpassing 18% tip rate and resolving concerns promptly

Server

Joey Bental ONE
Vancouver, BC
02.2016 - 11.2018
  • Provided excellent service, boosting team efficiency and resolving issues promptly.
  • Mastered menu knowledge, consistently achieving over 18% in tips.
  • Accurately managed transactions, supporting a collaborative team environment.

Server

Cactus Club Cafe
Vancouver, BC
02.2015 - 01.2016
  • Provided excellent customer service in a fast-paced dining environment
  • Managed food and beverage orders using point-of-sale systems efficiently
  • Collaborated with kitchen staff to ensure timely food delivery to guests
  • Maintained cleanliness and organization of dining area and service stations
  • Recommended menu items based on customer preferences and dietary needs
  • Handled cash and credit transactions accurately during busy shifts

Head Merchandiser

Cirque Du Soleil - Amaluna, Touring
10.2013 - 01.2015
  • Trained staff, boosting sales skills and enhancing customer engagement
  • Set up and maintained merchandise areas, ensuring operational efficiency
  • Designed appealing displays, driving guest interaction and sales growth
  • Managed inventory, optimizing logistics for seamless operations
  • Facilitated guest interactions, ensuring smooth and positive transactions

Education

Audio Engineer Certificate -

The Recording Workshop
London, UK
12.2015

High School Diploma -

St. Patrick's Regional Secondary School
Vancouver

Skills

  • Customer service
  • Communication
  • Adaptability
  • Leadership
  • Event coordination
  • Team collaboration
  • Brand promotion
  • Problem solving

Languages

English, French

Volunteer Experience

Vancouver, Variety Show of Hearts Telethon 

Vancouver Sun - Raise a Reader 

Languages

English
Professional
French
Limited

Volunteer Work

  • Variety Show of Hearts Telethon - phone pledges for children charity, process transaction
  • Vancouver Sun - Raise a Reader - engage and educate people on the program

References

References available upon request.

Timeline

Group Sales Coordinator

Trattoria Il Mulino
09.2022 - 07.2025

Senior Server

The Rudder
06.2019 - 08.2022

Server

Joey Bental ONE
02.2016 - 11.2018

Server

Cactus Club Cafe
02.2015 - 01.2016

Head Merchandiser

Cirque Du Soleil - Amaluna, Touring
10.2013 - 01.2015

Audio Engineer Certificate -

The Recording Workshop

High School Diploma -

St. Patrick's Regional Secondary School

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Dixie Schumann