Dixie Marchuk
Prince George
Summary
Dynamic, take-charge manager with over 15 years of experience managing 20+ employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Airports Manager
Central Mountain Air
09.2005 - Current
- Monitored regulatory compliance, avoiding fines or penalties related to aviation laws and regulations.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Evaluated vendor contracts for cost-effectiveness, renegotiating terms when appropriate to save on expenses.
- Streamlined baggage handling processes, reducing wait times for travelers significantly.
- Facilitated communication between various departments within the airport organization for seamless coordination of tasks and responsibilities.
- Maintained safety standards by conducting regular inspections and addressing potential hazards.
- Managed daily airport activities, ensuring smooth operations and maximum efficiency.
- Enhanced customer satisfaction through timely resolution of complaints and concerns.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
Customer Service Agent
Central Mountain Air
11.2003 - 09.2005
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
Education
Tourism Degree -
Canadian Tourism College
Burnaby, BC01.2003
Skills
- Customer Service
- Problem Solving
- Conflict Resolution
- Team Player
- Adaptable
- Quick learner
- Leadership
- Time Management
Additional Information
Hire and Train Employees, Payroll, Scheduling, Proficient with Microsoft Word and Excel, Check in Passengers for flights, Boarding passengers, Cash deposits, Customer Service orientated travel and tourism course, Specializing in multiple computer systems: Sabre, Amelia, Apollo
Languages
English
Native or Bilingual
Timeline
Airports Manager
Central Mountain Air
09.2005 - Current
Customer Service Agent
Central Mountain Air
11.2003 - 09.2005
Tourism Degree -
Canadian Tourism College
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