Dixie Huber
Allan,SK
Summary
Proven leader in the hospitality sector, adept at operations management and customer engagement, with a track record of enhancing service standards and staff productivity by 100% at Southey Homestead Restaurant. Skilled in recruitment and complaint resolution, I excel in creating positive customer experiences and driving business success. Highly proactive manager with 25 years of experience in team leadership in Customer service industry. Background includes sales, management and customer service in fast-paced settings. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Boston Pizza Restaurant
04.2018 - 08.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager /Restaurant Server
Boston Pizza
10.2015 - 09.2017
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Lounge Manager
Southey Homestead Restaurant
05.2010 - 10.2010
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Assistant Manager
Biscuits and Broths Cafe
09.2006 - 04.2010
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Customer Service Representative
America Pharmacy
11.2005 - 09.2006
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
Independent Commercial Cleaner
Clean Brite
12.2002 - 10.2005
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean, neat, and professional entrances.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Organized and used industrial cleaning products following strict safety procedures.
- Kept building entryway glass clean and polished for professional presentation.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Handled equipment, chemicals, and materials properly and with caution.
Education
Certificate - Hospitality Business Management
Reeves College
Edmonton, AB06.2021
Skills
- Operations Management
- Customer Engagement
- Recruitment
- Schedule Coordination
- Staff Management
- Trained in performance and wage reviews
- Complaint resolution
Languages
English
Full Professional
Timeline
Restaurant Manager
Boston Pizza Restaurant
04.2018 - 08.2018
Restaurant Manager /Restaurant Server
Boston Pizza
10.2015 - 09.2017
Lounge Manager
Southey Homestead Restaurant
05.2010 - 10.2010
Assistant Manager
Biscuits and Broths Cafe
09.2006 - 04.2010
Customer Service Representative
America Pharmacy
11.2005 - 09.2006
Independent Commercial Cleaner
Clean Brite
12.2002 - 10.2005
Certificate - Hospitality Business Management
Reeves College
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