DIWAKAR SHARMA
Kitchener,ON
Summary
Accomplished leader with 15+ years of experience in leading global operations, marketing, sales, and brand development. Proven successes leading international business development and maintenance of key accounts.
Knowledgeable Director International Recruitment with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director
DIS
07.2021 - Current
- Assisted clients in all facets of immigration to Canada, including family sponsorship, appeals, temporary residence, student immigration, and working in Canada
- Lead and direct B2B/B2C marketing activities with the aim of driving revenue
- Increased awareness among team members about the role they play in shaping lives of clients through positive reinforcement
- Created highly researched and articulate legal paperwork such as contracts and briefs
- Conferred with clients and other involved parties to gather and track case information
- Reviewed and analyzed government and legal structures, arbitration concepts, and negotiation techniques
- Communicated with relevant government entities on an ongoing basis regarding client cases
- Expert in education and immigration issues and explaining the optimal solution to clients
- Conducted Education counseling with students and parents for selecting suitable programs
- Promoted partner universities, colleges, and schools to prospective students
- Staffing, leading, controlling and organizing the company for effective and efficient operation to achieve specific goals
Director of Operations
Canada India Education Council (CIEC)
01.2022 - 06.2024
- Coordinated production of material for public awareness campaigns (e.g., brochures, posters, advertisements), man
- Recruited, interviewed, hired, and trained 30 + new staff in the department
- Provided constructive and timely performance evaluations
- Evaluated the efficiency of business procedures according to organizational objectives and apply improvements
- Developed and implemented policies and procedures to ensure that core operational functions achieve their business objectives
Regional Manager, International Recruitment & Partnerships
Wilfrid Laurier University
03.2018 - 07.2021
- Created marketing channel roadmaps to grow Laurier brand in geographically diverse segments in Asia, Middle East & Africa
- Worked closely with student success advisors and assisted them in dealing with students who were out of sync to maintain a full-time course load as per study permit and post graduate work permit guidelines
- Partners with leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning
- Competent in data analysis, data visualization and in forecasting admissions and recruitment cycles
- Strong analytical, problem-solving skills in dealing with complex people and complex situations
- Initiated partnership projects and developed critical path for 1+ 3/2+2 partnerships, faculty exchange and leading projects with universities based in India, China, and Vietnam
- Participated in ICEF/NAFSA/OAIE/CBIE/IDP Events and CAPS-I on regular basis for developing and securing University’s interest globally
- Identified target markets for international activities including alignment between Laurier academic programming and demand in target markets, especially those related to the Brantford and future campuses
- Traveled independently, speaking to groups of prospective students, their parents, education agents, government officials and school administrators
International Partner Relations Coordinator
Wilfrid Laurier University
04.2017 - 03.2018
- Built and maintained relationships with external partners, such as 285+ agents, embassies, international organizations, key secondary schools, etc
- Coordinated all aspects of Campus familiarization (FAM) tours that are related to partners
- Traveled independently, speaking with agents, partners and Regional Representatives, prospective students, their parents, and school administrators
- Prepared and submit accurate monthly statistics and travel expenses
- Stayed familiar with trends in admission and policy within public and independent high schools using international and national curriculum, as well as specialized testing exams
- Developed strong relationships with partners, leading to increased collaboration and business growth.
- Trained new team members on best practices in partner relations management, improving overall team performance.
- Resolved any conflicts or disputes between partners efficiently, maintaining strong relationships despite challenges faced.
- Championed the development of a comprehensive Partner Relations training program for all relevant employees across departments.
- Worked closely with product development teams to ensure seamless integration of partner products into our offerings.
- Negotiated contract terms with partners, securing favorable agreements for both parties involved.
Senior International Student Services and Recruitment Officer
TAIE International Institute
11.2011 - 02.2017
- Maintained association with Canadian Embassy officials in Asia, South America & Middle East
- Strategic Consulting, including business plan & promotional strategy development
- Prepared reports, research papers, educational texts, publicity material, brochures, leaflets, website updates for the institute
- Participated in Social Networking events, conferences, education fairs within Canada and overseas
- Increased the presence of international students by 40%
- Assisted junior and newly joined recruitment officers in understanding admission process
Dean Academic & Head of the Department- Journalism & Mass Communication
BLS Group of Education
02.2008 - 06.2011
- Handled faculty and staff 65+ of Department of Journalism & Mass Communication.
- Managed admission process for the department with yearly recruitment of 250+ students for the Bachelor in Journalism program.
- Maintained liaison with state Government, University and Statutory Bodies
- Managed Budget of $1.5 million dollars for procuring lab material, faculty exchange, departmental for the department of journalism and communication.
- Facilitated data-driven decision making by utilizing assessment tools to evaluate program effectiveness and identify areas for improvement.
- Established collaborations with industry partners to provide students with real-world experiences and networking opportunities.
- Increased enrollment rates by implementing targeted marketing strategies and improving admissions process.
- Implemented sustainability initiatives across campus, contributing to environmental conservation and awareness.
- Enhanced campus diversity and inclusion with implementation of comprehensive policies and programs.
- Cultivated alumni relations to enhance networking opportunities for students and secure funding for academic programs.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
Instructor – EFL and Management
Jilin University – Lambton College
08.2006 - 01.2008
- Taught English Level 1 to Level 4, using Interchange books as per norm of Lambton College
- Taught 3rd & 4th year, Management Seminar, Management Information Systems, Marketing, Advertising, Public Relations, Trans-national Management
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Advocated for inclusion of mental health education in curriculum, supporting student well-being.
- Engaged parents and guardians in educational process through regular communication and meetings.
- Streamlined grading system to provide timely and constructive feedback, promoting student growth.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Education
Accredited Immigration Consultant Diploma -
Herzing College
01.2020
TESL Post Graduate Certificate - undefined
Niagara College
Welland, ONPublic Relations Post Graduate Certificate - undefined
Niagara College
Welland, ONMaster’s Degree - Mass Communication
Guru Jambeshwar University
Bachelor’s Degree - Business Administration
Ch. Charan Singh University
Border Services and Immigration (Certificate of Achievement) - undefined
Humber College
Toronto, ON01.2020
Skills
- Participated in business fairs across Asia, Middle East, and Africa
- Lead and direct B2B/B2C marketing activities with the aim of driving revenue
- Recruited and managed new recruits and provided training to staff on continuing basis
- Developed new agreements, partnership, and increased market share by 65%
- Increased revenue through international recruitment and contract training by $35 Million
- Managed agency network for Wilfrid Laurier University and raised quality partners from 45 to 240
- Member of Canadian Association of Professional Immigration Consultants (CAPIC)
- LGBTQ2 Workplace Inclusion Certificate - Pride At Work Canada
- Language: Hindi, Punjabi, Urdu, Pashto, Gujarati, Sanskrit, Mandarin
- Relationship building
- Strategic planning
- People management
- Operations management
- Business leadership
Accomplishments
Immigration representation of clients under stressful situations.
Certification
- Completed Intercultural Communication in Practice - PD program from NAFSA: Association of International Educators
- Completed Management Development Program – from NAFSA: Association of International Educator.
CAREER HIGHLIGHTS
Language: Hindi, Punjabi, Urdu, Pashto, Gujarati, Sanskrit, Mandarin
Timeline
Director of Operations
Canada India Education Council (CIEC)
01.2022 - 06.2024
Director
DIS
07.2021 - Current
Regional Manager, International Recruitment & Partnerships
Wilfrid Laurier University
03.2018 - 07.2021
International Partner Relations Coordinator
Wilfrid Laurier University
04.2017 - 03.2018
Senior International Student Services and Recruitment Officer
TAIE International Institute
11.2011 - 02.2017
Dean Academic & Head of the Department- Journalism & Mass Communication
BLS Group of Education
02.2008 - 06.2011
Instructor – EFL and Management
Jilin University – Lambton College
08.2006 - 01.2008
TESL Post Graduate Certificate - undefined
Niagara College
Public Relations Post Graduate Certificate - undefined
Niagara College
Master’s Degree - Mass Communication
Guru Jambeshwar University
Bachelor’s Degree - Business Administration
Ch. Charan Singh University
Border Services and Immigration (Certificate of Achievement) - undefined
Humber College
Accredited Immigration Consultant Diploma -
Herzing College
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